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About the Role

Support reliable, secure, and high-performing network services within a complex, multi-vendor environment. Install, maintain, and troubleshoot network infrastructure, leveraging network architecture understanding to support design, optimize configurations, and ensure scalable, secure solutions.

Responsibilities

• Install, configure, and maintain network hardware and software components
• Monitor network performance and proactively identify and resolve issues and outages
• Troubleshoot incidents and implement corrective actions, including emergency changes
• Execute routine and scheduled network changes in line with change management processes
• Participate in change reviews and contribute to continuous service improvement
• Support and maintain network architecture design standards and configurations
• Implement and enforce network security policies and best practices
• Provide technical support for network-related issues to internal and external stakeholders
• Collaborate with cross-functional teams including project managers, architects, and service engineers
• Document configurations, architecture diagrams, processes, and incident resolutions

Requirements

• 5+ years of proven experience in network support within a complex, multi-vendor environment
• Hands-on experience with network architecture concepts (e.g., LAN/WAN design, routing and switching, segmentation, redundancy models)
• Strong troubleshooting and analytical problem-solving skills
• Knowledge of network protocols, infrastructure, and security best practices
• Experience with change management processes and tools
• Ability to perform under pressure and manage high-priority incidents
• Effective communication skills with both technical and non-technical stakeholders
• Demonstrated ability to work independently and collaboratively

Skills

• Network architecture concepts (LAN/WAN design, routing and switching, segmentation, redundancy models)
• Troubleshooting
• Analytical problem-solving
• Network protocols
• Network infrastructure
• Network security best practices
• Change management processes
• Communication skills (technical and non-technical)
• Relevant certifications (CCNA, CCNP or equivalent)
• Network design or architecture support in enterprise environments
• Network monitoring and management tools
• Enterprise security frameworks
• Compliance standards

Location

• U.S.
• California (San Francisco Bay Area)
• California (All Other)
• Colorado
• Massachusetts
• New York City
• Washington
• Washington DC

Work Type

• Full-time
• Part-time

Experience Level

• 5+ years of proven experience in network support

Education Level

• Relevant certifications (e.g., CCNA, CCNP or equivalent)

Salary/Compensations

• $100,080 to $190,080 (U.S. general, full-time)
• $120,120 to $228,000 (California - San Francisco Bay Area)
• $110,040 to $209,040 (California - All Other)
• $100,080 to $190,080 (Colorado)
• $100,080 to $209,040 (Massachusetts)
• $120,120 to $228,000 (New York City)
• $110,040 to $209,040 (Washington)
• $110,040 to $209,040 (Washington DC)
• Eligible for discretionary annual bonus program (based on performance)
• Eligible for sales commission plan (if sales commission eligible role, in lieu of bonus)

Benefits

• Comprehensive benefits package
• Medical coverage
• Dental coverage
• Disability benefits
• Retirement benefits
• Paid leave
• Paid time off
• Continuous learning opportunities
• Hands-on experience with leading technologies
• Access to industry-recognized certifications
• Employee learning programs (Microsoft, Google, Amazon, Skillsoft certifications)
• Company-wide volunteering and giving platform

About the Company

• Kyndryl designs, builds, manages, and modernizes mission-critical technology systems.
• Committed to building a more equitable, inclusive world for employees, customers, and communities.
• Committed to creating a culture of continuous learning, inclusivity, and innovation.
• Works with Fortune 100 clients.
• Cares about employee well-being and offers diverse benefits.
• Invests heavily in employee success.
• Achieves progress the world depends on, with purpose.
• Culture designed with purpose: restless, empathetic, and devoted.
• Committed to sustainable progress for customers and supporting communities.

Equal Opportunity

• Kyndryl values diversity and is committed to creating an inclusive environment for all employees.
• Encourages candidates of all backgrounds to apply.
• Diversity encompasses how we think and who we are.
• Welcomes people of all cultures, backgrounds, and experiences.
• Kyndryl Inclusion Networks foster a workplace where all Kyndryls can find and provide support and advice.
• Dedication to welcoming everyone enables employees to bring their whole self to work.
• Supports the activation of an equitable culture.