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About the Role

Supports MSC Management with daily program activities and operational functions, ensuring safe, efficient, and compliant shelter operations. Provides crucial front-line support by maintaining a safe environment, enforcing facility rules, and assisting with daily administrative operations. Acts as a bridge between shelter residents, case managers, and the broader community.

Responsibilities

• Assist with developing and maintaining informational resources for shelter guests
• Maintain and update data on current clients and those exiting the shelter systems
• Greet and assist shelter guests, visitors, and callers; provide basic program information, rules, and expectations
• Coordinate with case managers, program staff, and external service providers
• Assist with volunteer coordination, scheduling, and onboarding
• Prepare accounts payable invoice forms and submit invoice check requests
• Support management with tracking and maintaining accurate program statistical data, activities, and enter data into the Homeless Management Information System (HMIS) or internal databases, as required
• Maintain strict confidentiality of client information in accordance with agency and HMIS policies
• Manage inventory of supplies, coordinate equipment maintenance, and act as the primary point of contact for building management, staff and guests
• Assist in coordinating workshops, activities, or on-site services
• Provide administrative support to Site Program Management (reports, summaries, correspondence, memos, flyers)
• Assist with daily shelter programming, including tracking attendance, participation, and services provided
• Maintain office systems, office equipment, and streamline workflows
• Observe and report safety concerns or incidents in a timely manner
• Follow all emergency procedures and escalation protocols
• Support equitable distribution of donated goods, clothing, and hygiene supplies to clients
• Maintain organized filing systems and records
• Assist with audits, inspections, and compliance reviews
• Provide written and verbal translation, as needed
• Perform other duties as assigned

Requirements

• Strong verbal and written communication skills in English
• Proficiency in data entry
• Ability to effectively use a Microsoft Windows–based computer system
• Ability to multitask, prioritize responsibilities, and maintain a professional and composed demeanor in a fast-paced environment
• Comfort working within a diverse community, including individuals identifying as LGBTQ+, individuals experiencing mental health challenges, and people from varied cultural and ethnic backgrounds
• Demonstrated commitment to open, direct, and non-violent communication
• Strong initiative with the ability to work both independently and collaboratively as part of a team
• Ability to maintain appropriate professional boundaries with guests, volunteers, and staff
• Commitment to the mission, values, and service approach of the St. Vincent de Paul Society of San Francisco
• Covid vaccination with one booster
• Negative result on TB test
• Background check completed upon acceptance of job offer

Skills

• Data entry
• Microsoft Windows–based computer system
• Microsoft Office Suite
• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Bilingual Spanish or Chinese preferred
• Conflict resolution and de-escalation experience preferred

Location

• San Francisco

Work Type

• full-time
• exempt
• non-union

Experience Level

• Equivalent work experience

Education Level

• Associate of Arts (AA) degree in Business Management or a related field preferred
• High school diploma or GED

Salary/Compensations

• $66,500 to $71,500 DOE

Benefits

• Kaiser HMO medical paid in full
• Voluntary dental insurance
• Voluntary vision insurance
• Voluntary life insurance
• 403b retirement plan with employer-paid match after one year of employment
• Employee Assistance Program
• Ten vacation days accrued per year
• Ten sick days accrued per year
• Two personal floating holidays
• Twelve and a half holidays offered per year

About the Company

• St. Vincent de Paul Society of San Francisco operates the Multi-Service Center - Northern California’s largest homeless shelter, Navigation Centers for chronically homeless individuals and couples and the Riley Center - Domestic Violence shelter and services for survivors.
• We have over 175 employees working in 4 locations.
• We are proud of our diversity and of our more than 150-year history of helping others in San Francisco.
• St. Vincent de Paul Society of San Francisco’s mission is to offer hope and service, on a direct person to person basis, working to break the cycles of homelessness and domestic violence.

Equal Opportunity

• St. Vincent de Paul Society of San Francisco celebrates diversity, equity, inclusion and belonging and is an Affirmative Action/Equal Opportunity Employer.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction.