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About the Role
As a Customer Success Manager at NinjaOne, you will serve as a trusted advisor and primary point of contact for a portfolio of existing accounts. This is a relationship-led, commercially-driven role focused on driving retention, identifying growth opportunities, and ensuring customers realize measurable value from NinjaOne's solutions.
Responsibilities
- Growing your individual book of business within your portfolio of existing accounts
- Proactively engaging and reaching out to accounts on a regular basis
- Building relationships as the single point of contact to identify, qualify, sort, and develop cross-sell and up-sell opportunities
- Communicating with customers and reacting to client requirements quickly and efficiently
- Analyzing and understanding customer needs to present solutions that meet requirements
- Nurturing, building, and maintaining strong relationships with stakeholders to ensure customer satisfaction and find growth opportunities
- Researching and documenting relevant contact information for existing leads in Salesforce
- Utilizing Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information is communicated appropriately
- Maintaining knowledge of market conditions and competitive activities
- Performing other duties as needed
Requirements
- 2+ years' experience in a Customer Success Manager role or equivalent
- Background in SaaS strongly preferred
- Familiarity with IT operations or technical software environments is a significant advantage
- Proven track record of hitting retention and growth targets within a portfolio of accounts
- Commercially minded with strong consultative skills
- Calm and composed under pressure; experienced navigating escalations and turning them into opportunities to strengthen the relationship
- Polished communicator; confident presenting to both technical and executive audiences
- Proficient in Salesforce or a comparable CRM
- This position is NOT eligible for Visa sponsorship.
Skills
- Customer Success Management
- Relationship Management
- Commercial Acumen
- Consultative Selling
- Cross-selling
- Up-selling
- Customer Advocacy
- Salesforce CRM
- Communication
- Presentation Skills
Location
- Sydney, NSW (North Sydney)
Work Type
- Hybrid
Experience Level
- 2+ years
Education Level
- Bachelor's degree preferred
Benefits
- Free in-office lunches
- Opportunity for growth and advancement
- Competitive compensation
About the Company
- NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.
- The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend.
- By automating IT and managing all endpoints, organisations give employees a great technology experience at work.
- NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law.
- We are committed to providing an inclusive and diverse work environment.