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About the Role

Lead Transformation. Drive Impact. Shape the Future of Work. We’re looking for a bold and inspirational Customer Success Leader – HCM to take ownership of our customer success organisation across Australia and New Zealand. This is an opportunity to shape how leading organisations transform their workforce using SAP HCM solutions. You’ll lead a high-performing team, engage with senior executives, and drive real business outcomes.

Responsibilities

Own the end-to-end success strategy across your region—driving adoption, value realisation, renewals, and expansion
Turn customer insights into growth opportunities and tangible business outcomes
Lead forecasting, planning, and execution with a sharp focus on results
Act as a trusted advisor to C-level stakeholders across top enterprise customers
Lead strategic conversations around transformation, innovation, and future workforce strategies
Champion your customers internally and influence how we evolve our solutions
Drive excellence across the full customer lifecycle—from onboarding to value realisation and growth
Embed best practices across the Customer Value Journey (CVJ)
Proactively identify risks, remove roadblocks, and ensure outcomes are delivered
Collaborate with Sales, Product, Services, and Partners to deliver seamless customer experiences
Orchestrate cross-functional teams to accelerate transformation and unlock value
Influence strategy with real market insights and customer feedback
Lead, coach, and develop a team of Customer Success Managers into top-tier talent
Create a culture that is customer-obsessed, data-driven, and accountable for outcomes
Empower your team to think strategically and deliver measurable impact

Requirements

Proven track record of leading high-performing teams and delivering results
Deep expertise in HCM, SaaS, or enterprise customer success environments
Strong experience engaging and influencing senior executives
The ability to thrive in complexity and lead across matrixed organisations
A strategic thinker with a bias for action
A natural leader who inspires and develops people
A customer champion focused on delivering measurable value
A storyteller with executive presence, able to connect vision to outcomes
A problem-solver who navigates ambiguity and drives results

Location

Australia

Work Type

Regular Full Time
Hybrid

Experience Level

Management

Benefits

Constant learning
Skill growth
Great benefits
A team that wants you to grow and succeed
Focus on health and well-being
Flexible working models

About the Company

We help the world run better
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better world.

Equal Opportunity

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.