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About the Role
As a Client Services Representative at CMC Markets, you'll play a crucial role in maintaining our 14-year streak as recipients of 'Canstar's Most Satisfied Customers' award. Based in our vibrant Chatswood office, you'll dive into the fast-paced world of financial services. You'll gain invaluable experience, develop your skills, and lay the foundation for a thriving career in the industry whilst participating in our career development pathway. Your journey begins with comprehensive training, including the prestigious RG146 Financial Regulatory qualification. You'll become an expert in our cutting-edge trading platforms, learning from industry professionals who are passionate about your growth.
Responsibilities
- Be the voice of CMC Markets, responding to client queries via phone, email, live chat, and messaging.
- Act as a brand ambassador, delivering exceptional service that keeps our clients coming back.
- Identify opportunities to enhance the client experience, contributing to our industry-leading reputation.
- Participate in a rotating schedule between 7:30am and 8:00pm.
Requirements
- Strong customer service orientation and thrive in a client-centric environment.
- Passion and enthusiasm for the financial services industry.
- Effective communication in English and Mandarin, both verbally and in writing.
- Resilience and adaptability in a high-volume call centre setting.
- Eligibility to work in Australia permanently.
- Previous customer service experience is a plus, but attitude and willingness to learn are what truly matter.
Skills
- Customer service
- Client relations
- Financial services
- English
- Mandarin
Location
- Chatswood
Work Type
- Full-time
- Permanent
- Onsite
Experience Level
- Entry level
Education Level
- RG146 Financial Regulatory qualification
Salary/Compensations
- $60,000 plus superannuation
Benefits
- Continuous learning and development program
- 5 additional annual leave entitlements each year ('My Days')
- 5 extra annual leave days after 12 months
- Birthday off
- Free annual charity day
- Unlimited access to a dedicated benefits & wellbeing hub
- Retailer discounts
- Resources to enhance physical and mental wellbeing
- $0 Trades for staff & family trading accounts
- Monthly rewards & recognition
- Free breakfast cereals, condiments, and coffee
- Culture club activities
About the Company
- CMC Markets is a global leader in CFD trading and share investing.
- The company's vision is to provide the ultimate trading experience.
- CMC Markets has a 14-year streak as recipients of 'Canstar's Most Satisfied Customers' award.
- CMC Markets is one of the world’s first ever fin-tech companies, launched in 1989.
- The company's mission is to use its award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience.
- Clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution.
- CMC Markets is trusted by investors globally, as well as by banks, brokers, funds, and trading desks through its top-tier liquidity institutional offering.
- The company was recently listed on the FTSE250.
Equal Opportunity
- CMC Markets is an equal opportunities employer and is committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work.
- The company values and seeks out differences and unique perspectives.