Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Amgen is seeking a Sales Operations Senior Associate to lead Sales Operations and CRM excellence for the UK/Ireland business. This role drives sales force effectiveness through territory management, data governance, reporting, and incentive operations, acting as a subject matter expert for the Veeva CRM platform.
Responsibilities
- Own and manage the UK/Ireland Veeva CRM platform, customer master data, and territory management processes.
- Lead territory design and sales cycle planning activities, including POA and segmentation/targeting processes, in partnership with sales leadership.
- Manage CRM system enhancements, user training, and relationships with Global CRM teams and external vendors.
- Develop and maintain Tableau dashboards and KPI reporting to deliver customer engagement, marketing, and sales performance insights.
- Ensure data integrity by validating data accuracy, resolving discrepancies, and translating business requirements into reporting solutions.
- Lead operational delivery of sales incentive plans, including scheme design, payout validation, governance, compliance, and periodic effectiveness reviews.
Requirements
- Degree educated
- Experience in sales operations, commercial excellence or analytics within the pharmaceutical, biotechnology or life sciences industry
- Experience supporting sales force effectiveness activities including cycle planning, targeting, segmentation, territory management and incentive compensation processes
- Strong commercial operations judgement, with an understanding of how sales operations decisions influence field behaviour, customer targeting, brand execution and business performance
- Strong analytical, project management and stakeholder management skills, with the ability to coordinate cross-functional priorities and timelines
- Clear and effective communicator, able to simplify complex information for non-technical audiences
- Proactive, detail-oriented and self-motivated, with strong problem-solving skills and a collaborative working style
- Strong knowledge of CRM systems, ideally Veeva CRM, with experience managing large datasets and maintaining data quality and governance
- Advanced Excel and Tableau (or similar BI tools) skills, with the ability to translate complex data into actionable business insights
Skills
- Veeva CRM
- Tableau
- Excel
- Sales force effectiveness
- Territory management
- Data governance
- Reporting
- Incentive operations
- Commercial processes
- Performance analytics
- Customer master data
- Sales cycle planning
- Segmentation
- Targeting
- CRM system enhancements
- User training
- Stakeholder management
- Project management
- Problem-solving
Location
- Cambridge
- Uxbridge
Work Type
- Flexible work from home
- Hybrid
Experience Level
- Senior Associate
- Experienced professional
Education Level
- Degree educated
Benefits
- Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits
About the Company
- Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics.
- This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.
- Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives.
- A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.
Equal Opportunity
- Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
- We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
- Please contact us to request an accommodation.