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About the Role

The Digital Support Coordinator role involves problem-solving in the digital dental environment, providing immediate hardware and software support to customers. This position coordinates technical appointments and installation projects for Hi-Tech Equipment Service Technicians, compiles order paperwork, assists with work order processing, and arranges for hardware and software delivery.

Responsibilities

• Provide technical support in the preparation of appointments for the client and Digital Support Equipment Service Technicians (EST’s).
• Assist clients, Field Sales Consultants (FSCs), Equipment Sales Specialists (ESSs) and inside staff with any inquiries on Hi-Tech related items.
• Work through technical issues with non-technical clients.
• Schedule and dispatch service technicians to appropriate locations according to customer requests, specifications, or needs.
• Coordinate High-Tech equipment installation appointments, providing all necessary site information required, to ensure high productivity, and that timelines and customer satisfaction are achieved or exceeded.
• Respond, update and close follow-ups sent by each technician after an appointment.
• Perform first level investigation and data gathering to support critical cases.
• Act as the first point of contact for the High Tech team.
• Provide pricing support for quotes and hardware ordering.
• Proactively research new problem-solving techniques and new technologies.
• Participate in special projects and perform other administrative duties as required.
• Meet company standards pertaining to quantity and quality of work performed on an ongoing basis.
• Perform all work-related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.
• Adhere to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

Requirements

• Completion of a post-secondary program or equivalent experience.
• Minimum 1-2 years of administrative support, scheduling and/or dispatch experience.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Excellent keyboarding skills.
• Effective written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Unpacking, lifting, moving and packing of products (up to 50lbs) may be required.
• Sitting and standing for long periods of time.
• Working with computer for long periods of time.

Skills

• IT education considered an asset
• Microsoft Office (Outlook, Word, Excel)
• Keyboarding
• Written communication
• Verbal communication
• Customer service
• Interpersonal skills

Location

• Toronto, ON

Work Type

• On Site
• 13 Month Contract

Experience Level

• 1-2 years

Education Level

• Post-secondary program or equivalent experience

Salary/Compensations

• $50,000 - $55,000

Benefits

• Competitive compensation package
• Salary
• Company vehicle
• Health benefit plans and programs
• Company pension plan

About the Company

• Henry Schein Global is a Health Solutions Company powered by a network of people and technology.
• Our 900+ Team Schein Members in Canada work together to support dental practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach.
• Our Corporate Mission: “To help our customers be more successful, so they can focus on delivering the best quality care.”
• Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York.
• Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners.
• Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.
• We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted.
• We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.
• No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Equal Opportunity

• Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.
• Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations.