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About the Role

Oversee PMO operations, drive continuous improvement in project management processes, and lead a portfolio of strategic projects. Serve as the primary escalation point for PMO-related issues, ensuring project success and organizational effectiveness through strong leadership, operational discipline, and client focus.

Responsibilities

• Develop, maintain, and continuously improve PMO processes, procedures, and templates.
• Manage projects from initiation through closure, ensuring adherence to scope, budget, and timelines while maintaining high standards of customer satisfaction.
• Target billable utilization of 40-50%.
• Develop and optimize quarterly PS/PMO efficiency reports for senior leadership.
• Assign incoming projects to team members and oversee project set-up in Business Central.
• Proactively flag project risks and escalate yellow or red-status projects to leadership.
• Support month-end project tracking, revenue recognition, and reconciliation.
• Maintain accurate and timely time tracking for project resources.
• Support resource forecasting, including soft and hard bookings.
• Serve as the first line of PMO escalation for project process adherence and client escalations.
• Manage relationships with clients and internal stakeholders.
• Translate strategic goals into detailed workplans.

Requirements

• 7+ years of progressive program management experience, preferably in a cybersecurity or managed services environment.
• Project Management Professional (PMP) certification or equivalent required.
• Degree in project management, business administration, or a related field.
• Strong negotiation skills.
• Solid understanding of PMI project management best practices and methodologies.
• Effective communication, in both oral and written formats.
• Detail and results-oriented with a high willingness and motivation to learn.
• Excellent organization and time management skills.
• Demonstrated ability to prioritize conflicting priorities.
• Demonstrated experience managing or leading a team.
• Cybersecurity industry knowledge and/or experience is strongly preferred.

Skills

• Project Management
• Cybersecurity
• AI
• Negotiation
• Communication
• Organization
• Time Management
• Leadership
• Mentoring

Location

• Remote-first

Work Type

• Remote
• Hybrid

Experience Level

• 7+ years

Education Level

• Degree in project management, business administration, or a related field
• PMP certification
• CSM certification

Benefits

• Flexible sick and personal days
• Generous health plan with enhanced mental health resources
• Professional development opportunities
• Education reimbursement up to $2,000 annually
• Maternity and parental leave top-up
• Employee referral bonus of $2,000
• Competitive salaries
• RRSP matching
• Bonus programs
• Distance remote working policy
• LinkedIn Learning access
• Service anniversary recognition
• Five-year milestone service awards
• President’s Club recognizing special achievement awards
• Spot rewards

About the Company

• Proudly Canadian cyber and AI services and solutions provider.
• Trusted by over 500 clients from SMB to global enterprise.
• Empower organizations to safeguard critical assets and adopt AI securely.
• Offerings include Cyber 360 and AI 360.
• Deliver governance, assurance, engineering protection, detection, and response services.
• Backed by over three decades of operational experience.
• Leverage cutting-edge technologies and AI.