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About the Role

You'll be the face of Insider One to our clients, acting as the bridge between their needs and our technology. Your role involves helping clients understand their needs, ensuring they utilize our technology effectively, and monitoring their adoption. You will collaborate with engineers and product specialists to provide full tech support, develop key account plans, and provide feedback on market trends. Establishing trusted advisor relationships and planning strategies to help customers meet objectives are key. You will also contribute to shaping our product roadmap with new product ideas.

Responsibilities

Act as the client-facing representative for Insider One.
Understand client needs and align them with Insider One's features and products.
Monitor and facilitate customer adoption of the technology.
Collaborate with engineers and product specialists for client tech support.
Develop and maintain key account plans to identify value-add opportunities.
Provide feedback on market trends, unmet needs, and opportunities for impact.
Establish trusted advisor relationships to ensure customer satisfaction.
Plan strategies to help customers meet objectives and resolve escalated issues.
Contribute product ideas to shape the product roadmap.

Requirements

Previous work experience in customer-facing roles (customer success, project management, or strategic consulting).
Proven ability to collaborate and build strong relationships with customers, especially at the executive level.
Solid oral and written communication abilities.
Positive and energetic phone skills.
Excellent listening skills.
Self-motivated and tech-savvy.
Ability to find solutions and ideas to improve client relationships.
Demonstrate care for clients and ensure they feel comfortable with products and assistance.
Superior project and time management skills.
A keen eye for detail.
Ability and flexibility to work in a fast-paced startup environment.
Strong communication skills in English and German.

Skills

Customer Success
Project Management
Strategic Consulting
Oral Communication
Written Communication
Phone Skills
Listening Skills
Tech Savvy
Problem Solving
Client Relationship Management
Project Management
Time Management
Attention to Detail
Adaptability
English
German

Location

Global

Work Type

Full-time

Experience Level

Mid-level

Benefits

Diverse and global team environment.
Internal trainings (AI fundamentals, coding, foreign languages, personal development).
Access to learning platforms (Spotify, LinkedIn Learning, Blinkist, MasterClass, CloudGuru).
Eligibility-based Employee Stock Ownership Plan (ESOP).
Referral bonuses.
Opportunities for community volunteering and social impact projects.
Year-round events including global retreats and team-building activities.

About the Company

Insider One is the #1 platform for marketing and customer engagement teams, bringing together data, personalization, and journey orchestration across multiple channels.
Founded with a vision to make industry-first technologies accessible globally, Insider One now has over 1,500 team members in 30+ offices worldwide.
The company recently raised $500M in Series E funding, led by General Atlantic, and is backed by prominent investors.
Insider One is trusted by over 2,000 customers, including Fortune 500 companies.
It is recognized as a leader in marketing and customer engagement capabilities.
Insider One is committed to social responsibility through initiatives focused on health, education, farming, animal rights, and increasing women's representation in STEM.
The company fosters a fast-paced, agile, and impact-focused culture.

Equal Opportunity

Insider One provides equal opportunity in a zero-discrimination workplace.
The company welcomes and embraces everyone regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.