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About the Role

The Business Contact Centre Representative provides inbound and outbound customer support regarding products, services, invoices, and login details, maintaining a high level of customer service. You will join a supportive team with opportunities for growth and development, and full training will be provided.

Responsibilities

• Deliver excellent customer service via phone and email assisting with inquiries.
• Respond to client’s queries in a timely manner meeting KPI’s, providing excellent customer service.
• Handle complaints in a highly professional manner.
• Execute the fulfilment/delivery of all product and services in accordance with SLA’s, following standard processes and procedures.
• Work closely with other teams to escalate and resolve more complex issues.
• Ensure compliance with privacy and security guidelines when handling sensitive customer data.
• Maintain a positive and solution oriented approach to ensure a positive experience for our customers.
• Adapt and learn new skills and processes quickly as products and requirements change.

Requirements

• Strong communication skills, both written and oral.
• Demonstrated ability to display tact, diplomacy and confidentiality.
• Computer literate, able to use different tools, systems and applications.
• Experience with administrative processing ideally within a complex corporate environment.
• Time management skills, working well to deadlines with minimal supervision.
• An eye for detail, excellent listening and problem-solving skills.
• A team player who has a positive attitude towards change and being flexible.
• Works well under pressure and possesses initiative to take on challenges.
• Retail sales or customer service experience.
• Experience working within SLA’s/KPI’s.

Skills

• Communication skills
• Tact
• Diplomacy
• Confidentiality
• Computer literacy
• Administrative processing
• Time management
• Problem-solving
• Team player
• Flexibility
• Adaptability
• Initiative

Location

• Sydney

Work Type

• Full time
• Hybrid Work Model

Experience Level

• Previous experience in customer service call centre
• Ability to learn quickly

Benefits

• Additional Leave Allocations + Public Holiday Swaps
• Discounted Gym Memberships
• Discounted Private Health Cover (and discounted Pet Insurance if you want it!)
• Employee Stock Purchase Plan
• Career Development and Learning
• Wellbeing Resources

About the Company

• At Equifax, we are on a mission to ensure that you have the support, resources and opportunities to Power Your Possible.
• As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
• We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car.
• Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.
• Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equal Opportunity

• Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
• For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision.
• If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
• Equifax participates in E-Verify and Right to Work (English and Spanish).