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About the Role
The Sales & Service Manager is a key member of the store leadership team, responsible for driving ALO's business and guest experience strategy within the store. This role focuses on achieving business targets, enhancing guest experiences, and developing talent in alignment with ALO's guiding principles.
Responsibilities
- Investigate and identify root causes of sales opportunities, escalating process or system gaps to the General Manager.
- Oversee the Sales & Service team to ensure an exceptional guest experience on the floor.
- Assess and coach team members on guest connection and product education to address identified gaps.
- Continuously build client relationships with customers.
- Ensure effective sales floor coverage through workforce solutions and leading selling initiatives.
- Partner with the General Manager to develop and execute the store's Sales & Service strategy.
- Represent the business in meetings and conference calls.
- Review, monitor, and manage the budget, reporting, and business data with the General Manager.
- Inform planning processes, including quarterly business reviews and sales planning.
- Plan for future business needs to maintain optimal performance.
- Ensure the Sales, Service, and Community team embodies ALO's mission and guiding principles.
- Lead the team through accountability, continuous coaching, talent development, and effective communication.
- Establish internal and external pipelines through succession planning and recruitment strategy.
- Create effective schedules that prioritize business strategy in partnership with the General Manager.
- Oversee the execution of deliverables for the ALO Sales and Service Model.
- Collaborate with the General/Store Manager to implement their vision and work cross-functionally to support organizational goals.
- Demonstrate the ability to navigate the organization balancing business needs and brand culture.
Requirements
- 3-5 years of retail or related industry leadership experience.
- Working knowledge of MS Office (Word, Excel and Outlook).
- Extraordinary interpersonal and communication skills, both verbal and written.
- Agile with the ability to handle multiple tasks in a changing environment.
- Independent work ethic, time management skills, and personal accountability.
- Requires constant movement in and around all areas of the store.
- Aligns with and embodies ALO’s Guiding Principles.
- Ability to lift, push, carry or otherwise move up to 10-15KG.
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
- Ability to stand and move for an entire shift.
- Flexible availability, including a rotating roster across peak trading periods and weekends.
- Consent to a VEVO check to verify the right to work in Australia where required.
Skills
- Sales
- Guest Experience
- Talent Development
- Coaching
- Client Relationship Management
- Workforce Solutions
- Selling Initiatives
- Budget Management
- Reporting
- Business Planning
- Recruitment Strategy
- Scheduling
- Operational Efficiency
- Cross-functional Collaboration
- Interpersonal Skills
- Communication Skills
- Time Management
- Personal Accountability
Location
- Onsite
Work Type
- Full-time
Experience Level
- Leadership
Salary/Compensations
- Competitive salary
- Monthly store incentives
Benefits
- Generous ALO team discount
- Complimentary ALO Wellness Club membership with unlimited access to on-demand yoga and fitness classes
- Quarterly clothing allowance
About the Company
- Mindful movement is at the core of ALO's mission, believing that mindful movement in the studio leads to better living and positively impacts individuals and their communities.
- ALO's 'studio-to-street' philosophy emphasizes taking the consciousness from practice on the mat into daily life.
- ALO is expanding across Australia and offers extensive career growth opportunities.
- The company is passionate about connecting with driven and skilled individuals invested in their development.
- ALO values diversity and inclusion, championing a culture where everyone feels valued, supported, and celebrated.
Equal Opportunity
- We value diversity and inclusion and are proud to champion a culture where everyone feels valued, supported, and celebrated.