Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Senior Director, Service and Repair Delivery – APAC provides strategic and operational leadership for service delivery across the Asia Pacific region, ensuring best-in-class customer support, operational excellence, year-over-year P&L leverage and sustainable, profitable service growth. This leader will drive regional execution aligned with global Service & Repair strategy while building a high-performing organization that supports Medtronic’s mission and long-term growth in APAC.

Responsibilities

Define and implement the APAC Service & Repair delivery strategy aligned with customer, global, and regional business needs and priorities.
Lead regional service delivery performance, ensuring strong results across safety, quality, service levels, costs and margin optimizations, revenue contribution, and organizational health.
Strengthen the regional service operating model through clear governance, standardized processes, and consistent performance management.
Advance service commercialization across APAC in partnership with Operating Units and commercial teams to expand service adoption and profitability.
Contribute regional insights to global S&R strategy and support implementation of global tools, systems, and standards across APAC.
Lead transformation and continuous improvement initiatives to enhance service capability, efficiency, and customer experience.
Lead, develop, and mentor a diverse regional leadership team while fostering a culture of accountability, collaboration, and continuous development across the APAC service organization.
Build effective partnerships with internal stakeholders and represent the S&R organization with customers and external partners when needed.
Travel approximately 20-30%

Requirements

Baccalaureate degree
Minimum of 15 years of relevant experience, including 10+ years of managerial experience; or an advanced degree with a minimum of 13 years of prior relevant experience including 10+ years of managerial experience.
Ability to lead cross-functional organization in a multi-cultural matrix environment with teams located in multiple sub regions.
Ability to build strong partnerships across the organization and influence strategy and decision making.
Ability to build strong partnerships and represent S&R function with customers and external stakeholders (industry partners, regulators, other)
Strategic thinking to develop and execute S&R strategies

Location

APAC Region

Work Type

Remote

Experience Level

Senior Director
15+ years of relevant experience
10+ years of managerial experience

Education Level

Baccalaureate degree
Advanced degree

Benefits

Competitive Salary
Flexible Benefits Package
Short-term incentive (Medtronic Incentive Plan - MIP)
Annual long-term incentive plan

About the Company

Together, we can change healthcare worldwide.
At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Let’s work together to address universal healthcare needs and improve patients’ lives.
Help us shape the future.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people.
From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves.
We have the talent, diverse perspectives, and guts to engineer the extraordinary.
We change lives.
Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.
Our industry leadership comes from the passion and ingenuity of our people.
That’s who we are.
Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
We build extraordinary solutions as one team.
With one Medtronic Mindset defining how we work.
Speed and decisiveness run through our DNA.
Diverse perspectives inspire our bold answers to any challenge that comes our way.
And we deliver results the right way, breakthrough after patient breakthrough.
This life-changing career is yours to engineer.
By bringing your ambitious ideas, unique perspective and contributions, you will…
Build a better future, amplifying your impact on the causes that matter to you and the world
Grow a career reflective of your passion and abilities
Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning
Experiences that put people first.
Respect for people is the hallmark of our humanity.
It fuels our team to positively impact even a single life.
And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
Life-transforming technologies.
No matter your role, you contribute to technologies that transform lives.
What we build empowers patients to live life on their terms.
Better outcomes for our world.
Here, it’s about more than the bottom line.
Our Mission to improve human welfare drives us.
We advance healthcare, society, and equity with every design, inside and outside our walls.
Insight-driven care.
Fresh viewpoints.
Cutting-edge AI, data, and automation.
You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

Equal Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.