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About the Role

The Administration Operations team ensures smooth operations for Rainbow Centre Training & Consultancy (RCTC), a registered training provider. This role supports daily administrative and operational functions, including financial administration, client records, procurement, data integrity, reporting, and customer service. The position requires handling sensitive and confidential information in accordance with RC policies, PDPA, and ethical standards.

Responsibilities

Assist in daily financial operations, including collections, payments, grants, subsidies, and claims, ensuring compliance with regulations.
Assist in procurement (sourcing, purchasing, receiving) and manage contracts and vendor performance.
Coordinate and administer training matters, including pre-course, during-course, post-course processes, and record-keeping.
Support campus safety and security procedures, and maintain organized and welcoming training spaces.
Support process review and streamlining for efficient training programs and services.
Support resource planning, procurement of training materials and equipment, and inventory tracking.
Maintain accurate training course submission information in databases and filing systems.
Maintain accurate and complete data in RC's systems, databases, and filing structures.
Support data integrity, confidentiality, and access control per PDPA and RC policies.
Assist with IT and digital systems administration for service delivery, reporting, and operations.
Prepare routine reports, summaries, and data extracts for service monitoring and decision-making.
Support basic data tracking, dashboards, and visualizations using approved tools.
Deliver front desk customer service, responding promptly and professionally to queries and handling issues with sensitivity and appropriate escalation.
Maintain positive relationships with internal and external stakeholders.
Support training implementation, ensuring seamless logistics and coordination.
Coordinate stakeholder engagement activities to maximize participation.
Act as a liaison between programs and administrative departments to ensure operational alignment and consistency.
Leverage IT for high-quality administrative services, including program administration, database maintenance, reporting, and analysis.
Ensure accurate and timely reporting of program submissions and documentation.
Provide technical support and training on administrative digital tools and best practices.
Utilize and maintain data analysis dashboards using various tools to visualize KPIs from client, financial, and staff data.

Requirements

A good diploma or tertiary qualification in Business Administration, or other relevant field.
Experience in business administration, finance, procurement or customer service.
Experience with project management software (e.g., Asana, Trello, Jira) and CRM systems.

Skills

Project management software (e.g., Asana, Trello, Jira)
CRM systems
Microsoft Excel
Google Sheets
ChatGPT
Canva
Zapier
Google Analytics
Zoho
Business intelligence software (e.g., Tableau, Power BI)

Experience Level

Experience in business administration, finance, procurement, or customer service.

Education Level

Diploma or tertiary qualification in Business Administration or a relevant field.

About the Company

Rainbow Centre Training & Consultancy (RCTC) is a registered training provider (RTP).
Operates under RC policies, PDPA requirements, and ethical standards.