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Responsibilities

• Assist IT Manager in managing IT service delivery goals, including continuous improvement, policy implementation, and end-user satisfaction.
• Provide end-user IT Support (Service Desk) for print services, infrastructure (network and telephony), user access, and maintenance of laptops and desktops.
• Update and maintain end-user devices, IT infrastructure, and AV equipment in the RC campus, ensuring serviceability, suitability for staff, proper utilization, and providing status reports to the IT Manager.
• Manage campus CCTV storage, ensuring data security and video retrieval for management review.
• Update and maintain inventory of IT equipment and infrastructure for the campus, ensuring proper utilization.
• Engage in routine planning, purchasing, and deploying IT and AV equipment for the RC campus and staff to achieve productivity goals.
• Manage all software licenses and hardware requisitions, including deployment, tech refresh, and condemnation.
• Maintain and administer end-user devices through Mobile Device Management and Mobile Application Management Software, enforcing device policies.
• Perform technical and application support for service users as needed.
• Schedule upgrades and security backups of hardware and software systems to prevent downtime impacting staff and students.
• Conduct audits to enforce IT Policies in RC.
• Monitor and analyze infrastructure service utilization (e.g., Internet Bandwidth, Device utilization) for preventative action, reporting, and trend analysis.
• Monitor and review IT requests raised by users for monthly reporting to the IT Manager for trend analysis.
• Engage IT vendors and service providers to report, monitor, and resolve IT service disruptions.
• Support the IT Manager in implementing continuous service improvements by IT vendors and service providers.
• Plan and execute software and infrastructure projects in campuses with the IT Manager and stakeholders.
• Collaborate with system owners to review rolled-out solutions (process, device, policy, architecture improvements) for evaluation and Return on Investment.
• Collaborate with internal and external stakeholders to identify improvement areas and develop technology solutions within Rainbow Centre for increased productivity and efficiency.

Requirements

• Minimum Diploma in Information Technology or other relevant information technology fields.
• Preferably 2 years of experience in the information technology sector with relevance to the role.
• Advanced knowledge of Computer hardware, software, network, telephony and AV systems including commonly used end user operating systems.
• Computer Network Administration for Wired and Wireless Networks & troubleshooting.

Skills

• Computer hardware
• Software
• Network systems
• Telephony systems
• AV systems
• End user operating systems
• Computer Network Administration (Wired Networks)
• Computer Network Administration (Wireless Networks)
• Troubleshooting

Experience Level

• Preferably 2 years of experience in the information technology sector.

Education Level

• Minimum Diploma in Information Technology or other relevant information technology fields.