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About the Role

The Human Experience Manager reports to the Executive Director and is responsible for implementing and sustaining the Butterfly-informed culture of emotion-based, person-centered care and living in the home.

Responsibilities

• Advocate and be a catalyst for resident quality of life, identifying roadblocks and working with all team members to overcome them.
• Role model person-centered conduct in every interaction, actively and positively influencing the conduct of others.
• Ensure the emotional well-being of residents is held as high as clinical outcomes, employing appropriate risk management methods.
• Train all team members in the culture of emotion-based, person-centered care and help grow team members’ competencies.
• Gauge the well-being of team members and advocate for the same, identifying roadblocks and working with all team members to overcome them.
• Partner with Residents’ and Family Councils, other committees within the home, and all third-party caregivers to advance resident quality of life.
• Nurture and mentor Butterfly (or Human Experience) Champions as these take foot in our homes.

Requirements

• Prior experience as a Butterfly Implementation Project Leader or a peer in an accredited Butterfly home with demonstrated active involvement and knowledge during the project.
• Demonstrated understanding of Quality of Interactions Schedule (QUIS) techniques and emotion-based, person-centred role modelling.
• Experience and background in social services and/or recreation.
• Social Worker degree or Recreational diploma or equivalent.
• High energy individual, able to influence others by example and personal leadership.
• Demonstrated ability to work to an approved plan, organize associated activities without supervisor prompts, and execute them with limited supervision involvement and close team member collaboration.
• Coordinate Home Leadership team and frontline team members to meet accreditation project timelines and deliverables.
• Role model emotion-based, person-centeredness towards residents and team members.
• Train audiences regarding MCM Butterfly training materials and all associated content.
• Escalate concerns on an as-needed and timely basis, with consideration as to how to address the same.
• Perform emotional risk assessments using the MCM framework, working collaboratively with all required parties.
• Exercise emotional maturity and intelligence.
• Accurately self-assess areas of personal strength and opportunity and take action on the latter, including by coaching and mentoring relations.
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.
• As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements.
• Two supervisory references are required.
• Provide proof of all required vaccines. The Employer strongly recommends to “stay up to date” with the recommended vaccines.

Skills

• Quality of Interactions Schedule (QUIS) techniques
• Emotion-based, person-centred role modelling
• Social services
• Recreation
• Teamwork
• Personal leadership
• Emotional risk assessment
• Emotional maturity
• Emotional intelligence
• Coaching
• Mentoring

Experience Level

• Prior experience as a Butterfly Implementation Project Leader or a peer in an accredited Butterfly home

Education Level

• Social Worker degree
• Recreational diploma
• Equivalent

Salary/Compensations

• $70,000

Benefits

• Competitive wages
• Employee benefits
• Employee perks
• Employee and Family Assistance Program
• Support for personal and professional growth

About the Company

• We are passionate about ‘Making Every Moment Matter™.’
• We are committed to ensuring our hiring practices are equitable, inclusive, and privacy conscious.
• We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all.

Equal Opportunity

• As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people.
• We are committed to ensuring our hiring practices are equitable, inclusive, and privacy conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.
• We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process, please contact the hiring manager.