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About the Role

The primary role of the Tour Guide is to oversee and conduct inspiring and engaging guided tours of Sydney Opera House for visitors. This includes researching and planning tours, conducting special tours for interest groups, and promoting Sydney Opera House products and services. The role also involves upholding security and occupational health & safety standards.

Responsibilities

• Oversee and conduct inspiring and engaging guided tours of Sydney Opera House for visitors.
• Research and plan individual tours and visitor information services to meet specific needs.
• Conduct special tours for particular interest groups (architectural, technical, theatrical, disability requirements).
• Provide a supportive role for marketing arms of Resident Companies and Commercial Partners.
• Actively promote Sydney Opera House products and services on all tours.
• Maintain implementation of Sydney Opera House Security and Occupational Health & Safety standards.
• Provide advice and assistance when problems arise, referring complex issues to appropriate expertise.

Requirements

• Ability to plan and conduct tours in English for large groups (up to 46 people) with diverse needs.
• Highly developed front line customer service delivery skills with demonstrated experience in a dynamic, customer-oriented environment.
• Strong and articulate communication, interpersonal, public speaking, and presentation skills.
• Creativity when imparting knowledge and storytelling.
• Strong teamwork skills, including cooperative work and acknowledging others' abilities.
• Capacity to work independently and effectively manage challenging situations.
• Ability to think quickly, make appropriate decisions, and resolve customer issues.
• Effective time management, planning, and organizational skills.
• Ability to prioritize tasks and workloads daily.
• Availability to attend all induction training sessions.
• A valid Working With Children Check (WWCC) Clearance.
• Confidence to present information to a large group and provide a wonderful customer experience.
• Existing Australian work rights.
• Satisfactory National Police Check upon offer of employment.
• Satisfactory Pre-Employment Health Assessment upon offer of employment.

Skills

• Front line customer service delivery
• Communication
• Interpersonal skills
• Public speaking
• Presentation skills
• Storytelling
• Teamwork
• Independent work
• Time management
• Planning
• Organizational skills
• Proficiency in French, German, Spanish, or Mandarin (advantageous, not essential)

Location

• Sydney Opera House

Work Type

• Temporary (12 months)
• Flex-Time
• Full-time (up to 40 hours per week available)
• Part-time (13.5 or 18 hours per week contracts)

Experience Level

• Previous Guiding experience not essential

Salary/Compensations

• Base wage of $34.31 per hour
• 11.25% scaled penalties
• 12% superannuation contributions

Benefits

• 10% off onsite food and beverage outlets
• 5 weeks' annual leave
• Flexible working arrangements
• Access to professional development programs
• Staff engagement initiatives
• Staff community groups
• Fitness Passport
• Complimentary wellbeing programs (Pilates, yoga, circuit classes, physiotherapy)
• Working for an organisation with a 6 Star Green Star Performance Rating
• Working for an organisation committed to the UN Sustainable Development Goals
• Complimentary tickets to shows

About the Company

• The Sydney Opera House is a globally recognised Australian icon, synonymous with inspiration and imagination.
• It is one of the world's busiest performing arts centres and a UNESCO World Heritage site.
• The organisation is driven by passionate and dedicated people.
• The ambition is to be Everyone’s House, focusing on themes of welcome, community connection, future readiness, and leading positive change.
• An organisation where diversity of thought & experience is valued, supported & respected.

Equal Opportunity

• Inclusive employer that welcomes diversity.
• Encourages applications from First Nations people.
• Welcomes and encourages applications from people of all genders.
• Welcomes and encourages applications from people who are d/Deaf and Disabled or with disability.
• Welcomes and encourages applications from culturally and linguistically diverse backgrounds.
• Welcomes and encourages applications from neurodiverse individuals.
• Welcomes and encourages applications from those who identify as LGBTIQ+.
• Welcomes and encourages applications from other underrepresented groups/communities.