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About the Role
This position is responsible for driving sales in Joybird’s showrooms and delivering the best possible overall customer experience as a member of the Retail Sales team.
Responsibilities
- Opening and closing the store and performing other duties in the absence of management.
- Opening and closing the store with store keys and alarm code.
- Daily sales reporting to retail leadership.
- Overseeing the sales floor during high volume periods, providing support to the sales team, and supervising to ensure financial goals are met and associates provide excellent service.
- Serving as a role model in sales generation and customer service by relentlessly delivering an exceptional customer experience.
- Maintaining showroom design and visual standards using merchandising guidelines.
- Maximizing sales by growing and maintaining a strong client base through personal clientele, follow-up, phone calls, and personalized outreach.
- Assisting the leadership team in creating programs and initiatives to enhance customer experiences.
- Sharing customer needs and feedback insights with product, marketing, and technology teams.
- Listening to and acknowledging customer feedback and complaints, empathizing, and presenting the best possible solution.
Requirements
- 2+ years retail sales experience with shift supervision experience preferred.
- Strong interpersonal and customer service skills required.
- No travel required.
- Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.
- Ability to routinely move objects weighing over 50 pounds.
- Understanding of safety requirements.
Skills
- Interpersonal skills
- Customer service skills
- Sales generation
- Clientele management
- Client follow-up
- Personalized outreach
- Merchandising
- Mac operating systems proficiency
- Microsoft office proficiency
- Leadership skills
- Written communication skills
- Verbal communication skills
Location
- Remote
Work Type
- Full-time
Experience Level
- Shift supervision experience preferred
- 2+ years retail sales experience
Salary/Compensations
- $18 per hour
- UNCAPPED commission on written sales – 2% on all sales
- Monthly bonus opportunity of $500 based on meeting specific individual sales goals
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Basic Life Insurance
- 401k retirement plan with company match of up to 6%
- 9-11 paid holidays each year
- Two weeks’ prorated vacation as a new hire
- Personal time (non-exempt only) or state mandated sick time
About the Company
- Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day.
- Employees have the power to change lives, in our homes, work and communities.
- We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
- Join an industry leading organization where our people are the most important asset, and innovation propels us into the future.
- WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT!
- La-Z-Boy has been building incredible furniture since 1927.
- We represent decades of hard-working, talented individuals coming together across the globe to continue our legacy and propel us into the future.
Equal Opportunity
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
- We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.
- If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.