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About the Role

This position is responsible for driving sales in Joybird’s showrooms and delivering the best possible overall customer experience.

Responsibilities

• Opening and closing the store and performing other duties in the absence of management.
• Opening and closing the store with store keys and alarm code.
• Daily sales reporting to the retail leadership.
• Overseeing the sales floor in periods of high volume, providing support to the sales team, and supervising to ensure financial goals are met and associates provide excellent service.
• Serving as a role model to the sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
• Maintaining showrooms’ design and visual standards using merchandising guidelines.
• Maximizing sales by growing and maintaining a strong client base through personal clientele book, client follow-up, phone calls, and personalized outreach.
• Assisting the leadership team to create programs and initiatives to enhance customer experiences.
• Sharing customer needs and feedback with product, marketing, and technology teams.
• Listening to and acknowledging customer feedback and complaints, empathizing, and presenting the best possible solution.

Requirements

• 2+ years retail sales experience with shift supervision experience preferred.
• Strong interpersonal and customer service skills required.
• No travel required.
• Availability to work a flexible schedule including mornings, evenings, weekends, and holidays.
• Able to routinely move objects weighing over 50 pounds.
• Must understand safety requirements.

Skills

• Passion for driving the customer service experience.
• Aptitude for managerial responsibilities (as a Key Holder).
• Knowledge of furniture industry a plus.
• Ability to work well both independently and in a collaborative or team setting.
• Proficiency in Mac operating systems and Microsoft office.
• Strong leadership and communication skills both written and verbal.

Location

• Remote

Work Type

• Full-time

Experience Level

• 2+ years retail sales experience
• Shift supervision experience preferred

Salary/Compensations

• $18 per hour
• UNCAPPED commission on written sales – 2% on all sales.
• Monthly bonus opportunity of $500 based on meeting specific individual sales goals.

Benefits

• Medical, Vision, Dental and Basic Life Insurance.
• Available 401k retirement plan with company match of up to 6%.
• 9-11 paid holidays each year.
• Two weeks’ prorated vacation as a new hire.
• Personal time (non-exempt only) or state mandated sick time.

About the Company

• Founded on the idea that people should never settle when it comes to home furnishings, Joybird is here to help customers bring their own personal style to their spaces with a mix of retro and modern designs and a plethora of customization options.
• With their digital, physical and virtual shopping experiences, Joybird is changing the way you buy furniture.
• Joybird prides itself on its ability to meet the demands and unique tastes of customers while providing a high-quality product that will be enjoyed for years to come.
• Always keeping sustainability top of mind, Joybird has created a business that not only gives back to nature but helps it thrive through the use of responsibly sourced materials and non-profit partnerships.
• We’ve built our business on being a customer-centric organization that leverages data to enhance the customer journey to empower our customers to embrace their personal style.
• Our Core Values: Customer-centric — You are passionate about delivering an end-to-end WOW experience for every customer. Transparent — You exchange information and feedback frequently to strengthen relationships, ensure alignment, and elevate problem solving. Results-driven — You aim high and go beyond tradition and standards to reach our goals. Constantly evolving — You're never satisfied and are unafraid to be a better version of yourself.

Equal Opportunity

• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table.
• If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.
• Joybird is an equal opportunity employer and we value and promote diversity.
• We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.