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About the Role

Oversee the day-to-day operations of retail stores, ensuring smooth and efficient functioning. Work closely with store managers and staff to implement strategies that enhance customer satisfaction, drive sales, and optimize operational processes.

Responsibilities

• Manage and support retail store operations to ensure high standards of customer service and operational efficiency.
• Develop and implement operational policies and procedures to improve store performance.
• Monitor inventory levels and coordinate with supply chain teams to ensure timely replenishment of stock.
• Collaborate with marketing and merchandising teams to execute promotional campaigns and product launches.
• Train and mentor store managers and staff to enhance their skills and performance.
• Ensure compliance with company policies, health and safety regulations, and industry standards.
• Represent the Canadian market on all Global Education lead/director's calls.
• Serve as the primary liaison between the Canadian and the Global & North American Education Teams.
• Cascade and localize all key seasonal educational documents/presentations from the Global Education team and cascade all relevant information to the FETM's and internal team.
• Localize all educational collateral/assets provided by the Global team for the Canadian market, ensuring regional relevance and meaning.
• Produce seasonal educational tools and collateral with third-party vendors.
• Collaborate with branded FETM's on all education requests and needs, acting as the primary contact between FETMs and the Marketing Team.
• Support and execute all aspects of the digital learning journey/ELX internal digital education platform and functionality, including content, translation, uploads into Articulate, maintenance, and optimizations.
• Produce, project manage, and provide all educational content for key retailer e-learning platforms.
• Responsible for translations needed for all educational materials (print/digital).
• Ensure all digital educational tools (virtual try on, skin analysis) are up-to-date and optimized for local Canadian teams/consumers' needs.
• Support seasonal event concepts, activations, and objectives to align with brand priorities.
• Build and maintain seasonal events by retailer, focused on brand pillars, specific retailer needs, and driving a strong ROI.
• Source, order, and coordinate collateral elements for on-time delivery to support event needs.
• Support the execution of all Global Pro Artist Masterclasses.
• Support the execution of all Sephora brand activations: submit pitch, create assets/collateral, communicate to field, send TOA's/GWPS.
• Maintain competitive analysis to ensure brand elevation in market.
• Support monthly budget reconciliation by contributing to the monthly review with finance.

Requirements

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Proven experience in retail operations management, preferably in a supervisory or executive role.
• Strong leadership and interpersonal skills with the ability to motivate and manage teams.
• Excellent analytical and problem-solving abilities.
• Proficiency in retail management software and Microsoft Office Suite.
• Exceptional communication and organizational skills.
• Ability to work in a fast-paced and dynamic environment.
• Undergraduate degree required.
• 3-5 years relevant work experience in the cosmetic industry.
• Must be an excellent team player with the ability to build, foster, and nurture relationships with members of the North America Marketing team and cross-functional teams.
• Must be highly organized and detail-oriented, with a strong ability to manage multiple projects simultaneously with unprompted follow-through.
• Digital and social media skills.
• Excellent written and oral communications.

Skills

• Retail operations management
• Leadership
• Interpersonal skills
• Team motivation and management
• Analytical skills
• Problem-solving
• Retail management software
• Microsoft Office Suite
• Communication skills
• Organizational skills
• Digital skills
• Social media skills

Location

• Canada

Work Type

• Full-time

Experience Level

• Executive
• Supervisory
• 3-5 years

Education Level

• Bachelor's degree
• Undergraduate degree

Benefits

• Product discounts
• Flexible working arrangements
• Development opportunities
• Personal and professional development
• Generous product allocation
• Inclusive paid parental leave program
• Bonus scheme
• Wellness programs
• Workplace flexibility

About the Company

• GLOBAL AND NORTH AMERICAN EDUCATION PARTNERSHIP
• We offer a wide range of benefits including personal and professional development, a generous product allocation, an inclusive paid parental leave program, a bonus scheme linked to your individual contributions as well as the financial performance for the company, wellness programs and workplace flexibility.

Equal Opportunity

• We are an equal opportunity employer. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with disabilities and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company, and you believe you require assistance to complete an application or participate in an interview, please contact hraustralia@estee.com.au