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About the Role
Apple Technicians help create energy and excitement around Apple products, provide technology solutions, and get products into customers' hands. They introduce people to the exciting world of Apple, turning curiosity into intense interest by staying in tune with the latest products and initiatives, ready to apply expertise in customer interactions. Technicians help customers get more out of products by sharing knowledge and providing exceptional customer service, thriving on interactions with customers and team members. They start new owners and provide current Apple users with quick and efficient support, respond to customer concerns and requests, and ensure all bookstore property and personnel are secure.
Responsibilities
- Drive sales and provide product support.
- Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
- Work with vendors to resolve complex problems and ensure customer satisfaction.
- Assess customer sales and/or support needs, provide solutions, and deliver great customer experiences.
- Rotate through different technical specialties and skill sets, including diagnosis and MRI.
- Keep current on Apple and computer product changes or new product launches.
- Perform other duties as assigned.
Requirements
- 3-5 years of relevant experience.
- Bachelor's degree or equivalent.
- Previous computer software or product knowledge.
- Ability to diagnose, repair, and problem solve.
- Previous experience in a warehouse, retail, or shipping/receiving environment (preferred).
- Apple certifications.
- Ability to work possible nights and weekends, and beyond store hours.
Skills
- Superior Apple knowledge and expertise in troubleshooting and repairs.
- Strong communication skills.
- Customer service.
- Sales support.
- Advanced computer skills, including creating and saving text documents and sending emails.
- Self-motivation.
- Ability to multi-task with minimal supervision.
- Proactive in meeting internal and external customer needs.
- Effective work methods.
- Consistency in meeting commitments.
- Sound judgment and decision-making skills.
- Clear, concise, and positive communication skills.
Experience Level
- 3-5 years of relevant experience
Education Level
- Bachelor's degree or equivalent
Salary/Compensations
- $12.00-$29.88/hour
About the Company
- Follett Higher Education is a drug-free workplace environment.