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About the Role

Support the credit union’s vision of being the community’s most loved financial institution and its mission to make people’s financial dreams come true. Contribute to a world-class experience for all members and staff by building rapport, determining needs, and offering creative solutions. Demonstrate professionalism and integrity, representing the credit union’s core values in all interactions.

Responsibilities

• Develop and maintain a clear understanding of credit union products and services to confidently discuss financial needs and cross-sell appropriate solutions.
• Process all teller transactions, including deposits, withdrawals, transfers, loan payments, cashier's checks, and wire transfers.
• Open and close accounts, understanding IRA rules and regulations.
• Become cross-trained in all vault management.
• Actively listen to member needs and offer appropriate solutions for financial challenges or goals using credit union loan and deposit products.
• Refer complex problems to supervisors with recommendations.
• Make decisions aligned with credit union core values, policies, and procedures.
• Develop a working knowledge of credit union history, philosophy, organization, bylaws, policies, procedures, and software systems.
• Perform other job-related duties as assigned.

Requirements

• One month to twelve months of similar or related experience.
• Attention to detail: perform tasks carefully, accurately, and in accordance with instructions.
• Consistency of work quality and compliance with standards, requirements, and expectations.
• Track numerical data and detailed organizational information.
• Careful application of grammar, spelling, and punctuation rules.
• Demonstrate member focus and support for co-workers.
• Problem-solving ability: predict, recognize, define problems, and implement solutions.
• Teamwork and cooperation: promote a collaborative and productive environment.
• Demonstrate sensitivity, team building, support, and respect.
• Promote synergy.
• Confidentiality: preserve sensitive and important information.
• Do not reveal confidential information outside the company, except as necessary in the ordinary course of business.

Skills

• Good computer skills
• Good communication skills
• Motivating others
• Influencing others
• Training others
• Fostering sound relationships with external entities
• Selling ideas or services

Experience Level

• One month to twelve months of similar or related experience

Education Level

• High school education or equivalent

Salary/Compensations

• $20/hr + (Dependent on Experience)

Benefits

• Paid training
• Competitive compensation
• Generous benefit plan

About the Company

• NorthCountry Federal Credit Union seeks motivated employees interested in long-term professional development and advancement.
• Repeat winners of Vermont Business Magazine’s “Best Places to Work” award.
• Believes everyone has the right to be their true selves at work, at home, and in the community.
• Goal is to ensure an inclusive environment with access to financial services where employees and community members feel respected, valued, safe, and secure.