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About the Role

This full-time, grant-funded contract position supports ROM’s Tourism & Membership team for Summer 2026, providing hands-on experience in tourism outreach, membership engagement, visitor services, and event coordination. The role contributes to public-facing initiatives aimed at strengthening visitor engagement, promoting ROM’s programs, and supporting audience growth.

Responsibilities

• Support tourism outreach initiatives, including researching audiences, organizing promotional materials, and assisting with visitor engagement activities.
• Assist with festivals, community events, outreach activations, and public-facing promotional initiatives.
• Respond to general customer service and membership inquiries via email, phone, or in-person interactions.
• Support membership renewal campaigns, membership communications, and audience engagement initiatives.
• Assist with the coordination and execution of membership events and visitor engagement activities.
• Help prepare marketing and communication materials, including email drafts, promotional content, and organizational resources.
• Support administrative and organizational tasks, including maintaining records, organizing materials, and updating spreadsheets or tracking documents.
• Collaborate with Tourism & Membership team members to support visitor engagement and audience development initiatives.

Requirements

• Currently enrolled in or recently completed post-secondary studies in Tourism, Marketing, Communications, Arts Administration, Hospitality, Business, Public Relations, or a related field.
• Strong communication and interpersonal skills with enthusiasm for public engagement and visitor experience.
• Strong organizational skills and attention to detail.
• Comfortable working in a fast-paced, collaborative environment.
• Interest in tourism, arts and culture, museums, membership engagement, events, or visitor services.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Previous customer service, retail, hospitality, events, volunteer, or administrative experience is considered an asset.
• Ability to work independently while contributing positively within a team environment.
• Friendly, professional, and adaptable with strong problem-solving skills.
• Applicants must meet the Canada Summer Jobs (CSJ) Program eligibility requirements, including being legally entitled to work in Canada and eligible to participate in the program at the time of hire.

Skills

• Communication skills
• Interpersonal skills
• Organizational skills
• Attention to detail
• Microsoft Office proficiency (Word, Excel, Outlook)
• Customer service
• Retail
• Hospitality
• Events coordination
• Volunteer experience
• Administrative experience
• Problem-solving skills

Location

• Toronto, ON

Work Type

• Full-time Contract
• Onsite

Experience Level

• Intern

Education Level

• Post-secondary studies in Tourism, Marketing, Communications, Arts Administration, Hospitality, Business, Public Relations, or a related field

Salary/Compensations

• $17.60 per hour

Benefits

• Grant-funded contract position supported through the Canada Summer Jobs (CSJ) Program

About the Company

• Opened in 1914, the Royal Ontario Museum (ROM) is Canada's most-visited museum, welcoming over 1.3 million visitors annually and ranking among the top 10 cultural institutions in North America.
• ROM is dedicated to building and sharing global collections, knowledge, and fostering community engagement.
• As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens.
• The museum is committed to creating a space where art, culture, and nature intersect, connecting people and communities.
• ROM seeks passionate and dynamic team members who embody its mission and values to transform and evolve as a leading 21st-century museum.

Equal Opportunity

• At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas.
• We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
• We welcome and accommodate candidates with disabilities throughout the selection process.