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About the Role

The Royal Ontario Museum (ROM) is seeking a Visitor Experience Concierge Intern for Summer 2026. This full-time, grant-funded contract position offers hands-on experience in public engagement, visitor services, and museum operations. You will be a primary public-facing representative, creating welcoming and engaging visitor experiences by greeting guests, assisting with flow and wayfinding, and providing information about museum offerings.

Responsibilities

Welcome and assist visitors, helping create a positive and engaging museum experience for diverse audiences.
Support visitor flow management, including queue management, crowd navigation, and wayfinding throughout the museum.
Provide information about exhibitions, galleries, memberships, programs, amenities, and museum services.
Support operations at coat check, entry points, ticket scanning areas, and visitor service locations.
Assist visitors with ticketing, membership inquiries, and general museum-related questions.
Promote an inclusive, accessible, and welcoming environment for all visitors and guests.
Collaborate with Visitor Experience team members to support daily operations and ensure smooth visitor experiences during peak attendance periods.
Identify opportunities to enhance visitor engagement and contribute to a positive public-facing environment.

Requirements

Currently enrolled in or recently completed post-secondary studies in Tourism, Hospitality, Arts Administration, Communications, Public Relations, Museum Studies, Customer Service, or a related field.
Strong interpersonal and customer service skills with the ability to engage positively with diverse audiences.
Excellent verbal communication skills and confidence interacting with the public in a fast-paced environment.
Fluency in both English and French (B-level or higher) is required.
Strong problem-solving skills and the ability to remain calm and professional in busy operational settings.
Demonstrated ability to work collaboratively as part of a team.
Interest in museums, tourism, arts and culture, visitor engagement, or public programming.
Ability to stand and move throughout museum spaces for extended periods.
Previous customer service, hospitality, retail, tourism, or visitor-facing experience is considered an asset.
Applicants must meet the Ontario Summer Employment Opportunities (SEO) Program's eligibility requirements, including being legally entitled to work in Canada and eligible to participate in the SEO program at the time of hire.

Skills

Customer service
Interpersonal skills
Verbal communication
Problem-solving
Teamwork
Public engagement
Visitor services
Museum operations
French language proficiency

Location

Toronto, ON

Work Type

Full-time Contract
Onsite

Experience Level

Internship

Education Level

Post-secondary studies in Tourism, Hospitality, Arts Administration, Communications, Public Relations, Museum Studies, Customer Service, or a related field.

Salary/Compensations

$17.60 per hour

Benefits

Gain hands-on experience in public engagement, visitor services, and museum operations.

About the Company

Opened in 1914, the Royal Ontario Museum (ROM) is Canada's most-visited museum, welcoming over 1.3 million visitors annually and ranking among the top 10 cultural institutions in North America.
ROM is dedicated to building and sharing global collections, knowledge, and inspiring learning.
As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens.
We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.
We seek passionate and dynamic team members who embody our mission and values to transform and evolve as one of the world’s foremost 21st-century museums.

Equal Opportunity

At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas.
We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
We welcome and accommodate candidates with disabilities throughout the selection process.