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About the Role

The Assistant Studio Manager (ASM) will support the Studio Manager and Head Coach in daily business operations, staff development, and promoting the #Morelife theme for members. This role involves participating in the operation and success of a fast-paced fitness studio, building relationships with members and the community to maintain and grow the member base, and providing a best-in-class customer experience.

Responsibilities

Collaborate with Studio Manager and Sales team to enhance studio effectiveness and efficiency
Maintain a safe and clean studio environment
Conduct telephone inquiries, follow-up calls, and customer care calls
Assist with client onboarding
Ensure superior customer service
Manage and participate in marketing events
Motivate Sales Associate team to achieve membership sales goals
Provide oversight of the sales team
Assist with hiring, onboarding, and training studio staff
Drive daily, weekly, and monthly membership goals
Measure key performance sales indicators including package offerings, membership renewals, retail and concession sales, and workout traffic

Requirements

Associate's degree and functional computer skills
Excellent customer service skills
2 years of experience in a sales quota environment
Interest in developing professional skills in sales, marketing, lead generation, social media, client retention, and business growth
Ability to multi-task and stay organized in a fast-paced environment
Positive, motivating, and effective interpersonal communication skills
Desire to lead and motivate teams
Flexibility to work retail hours (days, nights, weekends, holidays)
Recommended participation in 1-2 OTF classes per week
Ability to manage difficult customer and employee situations
Attend all relevant OTF training programs
1 year of sales experience (preferred)
1 year of customer service experience (preferred)

Skills

Leadership
Motivation
Mentorship
Sales
Marketing
Lead generation
Social media
Client building and retention
Business growth
Computer skills
Customer service
Multi-tasking
Organization
Interpersonal communication
Conflict resolution

Location

Brooklyn, New York, NY

Work Type

Full-time
Onsite
Monday to Friday
Day shift
Night shift
Weekends required
Holidays required
34-40 hours per week

Experience Level

2 years in a sales quota environment
1 year of sales experience (preferred)
1 year of customer service experience (preferred)

Education Level

Associate's Degree or higher

Salary/Compensations

$22 - $23+ per hour
Hourly + Commission
Bonuses

Benefits

Health Insurance plans for eligible employees
Flexible schedules
Free workouts
Fitness casual dress code
Passionate, collaborative work environment
Ongoing sales training and development
Studio performance-based bonus program
Store discounts
Paid training

About the Company

Orangetheory Fitness is a trendsetting franchise fitness organization.
Over 1,200 locations open in the US and Canada.
Over 550 new fitness studios under development nationally and internationally.

Equal Opportunity

Orangetheory Fitness provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.
The company takes affirmative action to ensure applicants and employees are treated without regard to these characteristics.
Discrimination of any type will not be tolerated.