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About the Role
This role combines current client experience and new enrollment sales, supporting existing families and guiding new families through the enrollment process.
Responsibilities
- Greet and support current families with warmth and professionalism
- Manage the enrollment process from inquiry through registration
- Respond promptly to phone, email, and text inquiries
- Communicate program benefits and confidently close enrollments
- Track leads, registrations, and follow-up in the CRM
- Maintain a clean, organized, and welcoming lobby and office
- Support events, Advancement Shows, and special programs
- Assist with administrative tasks, billing support, and reports
Requirements
- Must be 18+
- Ability to pass a background check
- Ability to stand, walk, squat, and lift up to 25 lbs (50 lbs occasionally)
- Ability to see and hear clearly up to 20 yards away
Skills
- Comfortable with sales conversations and follow-up
- Strong communication skills
- Strong organizational skills
- Friendly
- Dependable
- Team-oriented
- Comfortable working with children and families
- Proficient with Google Drive
- Proficient with CRM systems (or quick to learn)
Location
- Austin
Work Type
- Monday–Thursday: 2:00pm–8:00pm
- Saturday: 8:30am–2:00pm
- Special events as scheduled
Experience Level
- 2+ years of customer service, front desk, admin, or sales experience preferred
Education Level
- High school diploma or equivalent
Benefits
- Bonus based on performance
- Company parties
- Opportunity for advancement
- Training & development
About the Company
- JUMP! GYMNASTICS – Austin’s Most Fun Way to Learn!
- Team built on fun, confidence, and growth