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About the Role

This Club Concierge role focuses on community, operations, and exceptional hospitality, ensuring smooth daily operations, building member rapport, and elevating guest interactions. It is vital for delivering an outstanding member and guest experience through managing reservations, facilitating check-ins, and maintaining high service standards. This position suits individuals passionate about people, sports, and service, with strong customer service skills and the ability to thrive in a fast-paced environment.

Responsibilities

Build genuine relationships with members and players, creating a welcoming and inclusive environment.
Act as a connector by introducing players, encouraging match play, and driving participation in programs, leagues, events, and tournaments.
Promote upcoming programs, tournaments, social events, and club initiatives.
Support the development and execution of new community-building initiatives.
Partner with management to identify and implement opportunities that elevate club culture, member satisfaction, and operational efficiency.
Maintain 5-star rapport with all members and guests, whether in-person, by phone, or digitally.
Lead the daily flow of club operations, from check-ins, court management, and customer support to real-time problem-solving.
Execute opening and closing procedures with full ownership and accountability.
Manage court reservations, private lessons, and event bookings with accuracy and efficiency through PlaybyPoint.
Answer and route incoming calls professionally, record accurate messages, and determine urgency when prioritizing follow-up.
Support retail operations, including inventory tracking, merchandise presentation, and retail sales.
Maintain a clean, organized, and well-stocked front desk and club environment, including towel replenishment.
Handle member billing inquiries, courtesy calls, balance-due outreach, and administrative tasks with clarity and confidentiality.
Resolve issues or complaints promptly, showing empathy, sound judgment, and a member-first approach.
Maintain cooperative, positive working relationships with colleagues and coaches.
Complete daily reports and special assignments as directed by management.

Requirements

Genuine passion for hospitality, fitness, or sports, with enthusiasm for connecting with people and building community.
Exceptional communication and interpersonal skills.
Strong organizational abilities and attention to detail.
Ability to thrive under pressure in a fast-paced environment.
Proactive, solutions-oriented mindset with confidence to take initiative and ownership.
Comfort using Apple products, POS platforms, and scheduling systems.
Interest in padel or racket sports (tennis, pickleball, squash) and excitement to learn and grow with the sport.
Ability to stand and move around for extended periods of time.
Ability to lift up to 25 lbs occasionally.

Skills

Customer service
Communication
Interpersonal skills
Organizational abilities
Attention to detail
Problem-solving
Initiative
Ownership
Apple products usage
POS platforms usage
Scheduling systems usage

Work Type

Full-time

Benefits

Opportunities for growth
Supportive team environment
Access to exclusive club perks

About the Company

Padel Haus is passionate about growing the sport of padel.
Provides a best-in-class experience for players of all levels.
A fast-growing brand redefining sports hospitality.
High-energy culture that values initiative and excellence.