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About the Role

The Parts Specialist provides a high level of service to retail and installer customers and supports store management with assigned tasks. Bilingual candidates are encouraged to apply.

Responsibilities

• Follow and promote all company customer service programs.
• Promptly greet retail/walk-in customers and assist with merchandise selection.
• Assist managers and installer service specialists in serving professional customers.
• Complete assigned company training relevant to the position.
• Provide excellent phone service by answering calls per company policy, accurately looking up parts, quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in accordance with company policies and procedures.
• Address and resolve customer complaints.
• Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning.
• Perform various daily operational tasks, including preparing new, core, and warranty merchandise returns for shipment to the distribution center, and assisting with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after completing training and meeting company requirements.
• Perform various in-store services for customers (e.g., install wipers, test and charge batteries, test charging systems, scan vehicle trouble codes, replace headlight capsules) where state and local laws allow.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate, provided driving record meets company eligibility requirements.
• Perform all other assigned duties.

Requirements

• Driving record must meet company mandated driving eligibility requirements.

Skills

• Ability to quickly match alphanumeric sequences
• Outstanding, friendly, and professional customer service
• Ability to multitask, handling customers on the phone and in the store simultaneously
• Familiarity with automotive parts, cataloging, and weatherly index system (desired)
• Familiarity with automotive sales or service (desired)
• Fluency in multiple languages (Spanish highly desired)

Education Level

• ASE certification (desired)

Salary/Compensations

• $19.18 - $25.00 hourly
• Additional compensation includes annual, quarterly performance, or premiums based on schedule, facility, season, or specific work performed.

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401k with Employer Contributions (Starting Day One)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

About the Company

• O’Reilly Auto Parts has a proven track record of growth and stability.
• The company believes in a strong promote-from-within philosophy, encouraging career growth.
• Leaders support and foster team member development.
• Offers a comprehensive benefits and compensation package and a rewarding work environment.

Equal Opportunity

• O’Reilly Auto Parts is an equal opportunity employer.
• The Company does not discriminate based on race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or other protected status as defined by local, state, or federal law.
• Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.
• To request reasonable accommodation during the application or employment process, contact rar@oreillyauto.com or call (800) 471-7431 option 1.