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About the Role
Join a leading travel management, corporate card, and expense management company as a German-speaking B2B Travel Agent in Berlin. This role is crucial for providing high-quality travel support and managing complex itineraries in a fast-paced, international environment.
Responsibilities
- Provide high-quality travel support to customers via chat, phone, and email.
- Manage hotel, flight, rail, and car bookings accurately and efficiently.
- Analyze customer needs, urgency, and travel preferences to deliver suitable travel solutions.
- Support users with self-service functionality on the client’s platform and mobile application.
- Maintain extensive supplier, destination, and travel system knowledge.
- Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management.
- Ensure compliance with company travel policies, customer procedures, and global travel regulations.
- Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience.
- Participate in team meetings, product updates, and supplier/travel industry training sessions.
- Provide operational feedback to internal teams regarding customer experience and process improvements.
- Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment.
Requirements
- Native/fluent in German, both oral and written.
- Fluent in English (B2 or higher).
- Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment.
- Previous experience with using Sabre, Amadeus or Galileo GDS modules, including ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management.
- Strong knowledge of complex itineraries, air fares, fare construction, negotiated fares, and route deals.
- Experience with ARC and BSP market booking practices.
- Understanding of travel industry regulations and global compliance requirements.
- Experience with NDC, low-cost carriers, and third-party aggregators considered an advantage.
- Strong customer service and communication abilities.
- Ability to multitask and manage urgent travel-related requests effectively.
- Comfortable working in fast-paced international travel support environment.
- Working schedule: shift rotation, Monday to Friday from 07 AM – 07 PM.
Skills
- German
- English
- GDS modules (Sabre, Amadeus, Galileo)
- Ticketing
- Reissues
- Cancellations
- EMD/MCO issuance
- PNR management
- Complex itineraries
- Air fares
- Fare construction
- Negotiated fares
- Route deals
- ARC
- BSP
- Travel industry regulations
- Global compliance
- NDC
- Low-cost carriers
- Third-party aggregators
- Customer service
- Communication
- Multitasking
- Urgent request management
Location
- Berlin, Germany
Work Type
- Hybrid
- Full-time
Experience Level
- Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment
- Previous experience with using Sabre, Amadeus or Galileo GDS modules
Benefits
- Opportunity to join a fast-growing international AI-powered travel technology company
- Hybrid working model
- Comprehensive healthcare, insurance, and wellbeing support
- Retirement savings and equity participation opportunities
- Flexible time off and parental leave benefits
- Travel-related perks and commuting support
- Collaborative international work environment with modern office facilities
- Professional development opportunities within a high-growth technology environment
About the Company
- Leading travel management, corporate card and expense management company.