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About the Role

The Forethought Product Design Team engages and inspires users, conducting research to redefine user interaction with Forethought's brand and products. They design end-to-end AI-driven CS products for speed and accuracy. This role leads innovative initiatives, collaborating cross-functionally to deliver unique customer co-creation experiences. The ideal candidate advocates for Design Thinking and contributes hands-on to design projects, realizing creative product visions.

Responsibilities

Lead projects and initiatives, defining strategy and user experience vision through cross-functional collaboration.
Conduct user research, present findings, and craft end-to-end product journeys and experiences.
Champion Design Thinking, educate cross-functional teams, and facilitate design workshops and co-creation sessions.
Communicate design direction and intent using user insights, design rationales, and frameworks.
Collaborate cross-functionally, balancing engineering, customer, and product tradeoffs with user needs.
Contribute to the design system and lead the look and feel and technical direction of coherent product experiences.

Requirements

Possess excellent visual skills and craft, with attention to interaction details.
Be a proactive, resourceful self-starter who thrives in ambiguity and makes decisions with imperfect data.
Demonstrate exceptional creative problem-solving, initiative, and follow-through skills.

Skills

Visual design
Interaction design
Creative problem-solving
Initiative
Follow-through
Design Thinking
User research
Cross-functional collaboration

Location

US locations

Work Type

Full-time
Hybrid

Experience Level

6+ years of professional experience in designing consumer, B2B, or enterprise products

Education Level

Bachelor’s degree in Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, or Industrial Design
Master’s degree in Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, or Industrial Design

Salary/Compensations

$190,000.00-$286,000.00

About the Company

Forethought, acquired by Zendesk in April 2026, provides advanced AI agents for CX, handling billions of monthly interactions for leading companies.
Zendesk offers customer experience software designed to simplify business complexity and foster meaningful customer relationships.

Equal Opportunity

Zendesk is an equal opportunity employer committed to fostering global diversity, equity, and inclusion.
Employment decisions are made without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
Zendesk is an AA/EEO/Veterans/Disabled employer.
Reasonable accommodations are provided for applicants with disabilities and disabled veterans.