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About the Role

This senior, enterprise-level role ensures Adobe’s most complex, multi-solution programs succeed from initiation through delivery. The Principal Delivery Excellence Enterprise Solutions Lead acts as an independent technical leader and strategic partner to delivery and executive teams, validating solution feasibility, identifying risks, and influencing decisions to improve delivery predictability and customer outcomes. This role spans multiple practices, solutions, and high-value engagements, strengthening delivery consistency, improving quality, and driving long-term customer success at scale.

Responsibilities

Shape the design, commitment, and delivery of complex Adobe solutions.
Review deal-to-delivery inputs, including statements of work, assumptions, resourcing plans, requirements, and technical designs.
Assess delivery readiness, identify risks, and highlight gaps in governance or execution standards.
Provide clear, actionable recommendations to delivery and customer stakeholders.
Present findings at an executive level and offer data-driven guidance to improve delivery outcomes.
Operate as a trusted technical leader, guiding solution direction and ensuring alignment with scalable, long-term platform design.
Apply a broad, cross-solution perspective to architectural decisions for enterprise-scale implementations.
Identify risks, assess feasibility, and ensure solutions are designed for durability, scalability, and business impact.
Mentor delivery teams and elevate technical rigor across engagements.
Provide clear direction for identified gaps and influence decisions to strengthen overall solution quality.
Partner with senior leaders across delivery, engineering, and go-to-market teams to drive alignment, accelerate execution, and improve portfolio outcomes.
Lead delivery reviews across complex, multi-solution engagements, ensuring consistent execution and alignment with established delivery frameworks.
Improve delivery quality, strengthen predictability, and reinforce standards across the portfolio.
Identify systemic risks and patterns across engagements.
Translate insights into practical recommendations for improving processes, tooling, and delivery approaches.
Partner with engagement and practice leaders to address gaps, align priorities, and elevate execution across teams.
Connect delivery performance to broader business strategy, technical direction, and customer outcomes.
Work closely with senior leaders to improve how delivery is executed at scale.
Shape tools, methodologies, and workflows that drive greater consistency, efficiency, and quality.
Lead initiatives that modernize delivery approaches and enable teams to operate effectively across complex programs.
Ensure improvements are grounded in real execution needs and deliver measurable impact.
Contribute to strategic discussions and help shape how Professional Services delivers value.
Communicate clearly with both technical and business stakeholders, translating insights into actionable direction and driving alignment at the leadership level.
Ensure programs are set up for success from the outset by strengthening the transition from sales to delivery.
Validate solution feasibility, surface risks early, and provide direct, actionable feedback that improves delivery predictability and quality.
Partner with delivery leadership to clarify assumptions, strengthen handoff practices, and improve outcomes across engagements.

Requirements

Extensive experience leading enterprise-scale, multi-solution technical implementations.
Deep expertise across Adobe Experience Platform (AEP), Real-Time CDP, Journey Optimizer, Analytics, AEM, and Workfront.
Strong understanding of enterprise integration, including APIs, data platforms, and CRM/ERP systems.
Demonstrated ability to influence technical strategy, delivery models, and cross-practice outcomes.
Strong executive presence with experience partnering effectively with senior leaders across delivery, engineering, and go-to-market teams.
Track record of driving measurable improvements in delivery quality, scalability, and customer outcomes.
Confidence delivering clear, direct, and at times challenging feedback to senior stakeholders, grounded in data and focused on improving outcomes.
Ability to operate across multiple programs and influence without direct authority.
Strong focus on solution integrity, delivery alignment, and long-term success.
Working knowledge of Workfront, DPO, JIRA, and Confluence.

Skills

Technical leadership
Strategic partnership
Solution design
Delivery strategy
Transformation
Risk assessment
Architectural decision-making
Mentorship
Executive communication
Data-driven guidance
Adobe Experience Platform (AEP)
Real-Time CDP
Journey Optimizer
Analytics
AEM
Workfront
Enterprise integration
APIs
Data platforms
CRM/ERP systems
Technical strategy influence
Delivery model influence
Cross-practice outcome influence
Executive presence
Delivery quality improvement
Scalability improvement
Customer outcome improvement
Feedback delivery
Influence without direct authority
Solution integrity
Delivery alignment
Workfront (tool knowledge)
DPO (tool knowledge)
JIRA (tool knowledge)
Confluence (tool knowledge)

Location

United States
California
Colorado
Illinois
Washington

Experience Level

Senior-level
Enterprise-level
Extensive experience

Salary/Compensations

US: $175,600 - $340,900 annually
California: $235,400 - $340,900 annually
Colorado: $201,800 - $292,300 annually
Illinois: $201,800 - $292,300 annually
Washington: $214,800 - $311,100 annually
Eligible for Annual Incentive Plan (AIP)
Eligible for new hire equity award

Benefits

Comprehensive benefits programs
Exceptional work environment
Check-In approach for ongoing feedback
Annual Incentive Plan (AIP) eligibility
New hire equity award eligibility

About the Company

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity, and personalized customer experiences.
Adobe's industry-leading offerings include Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio, enabling people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
The company has over 30,000 employees worldwide, focused on creating the future and driving growth.
Adobe is on a mission to hire the best and foster a culture where all employees are empowered to make an impact, believing great ideas can come from anywhere.
Adobe Customer Solutions | Professional Services | Cross Practices Organization defines frameworks empowering delivery teams and customers.
The Cross Practices team drives strategy, governance, and delivery excellence across APS solutions while guiding new offerings, aiming to develop Professional Services strategy for agility and consistent, high-quality value.

Equal Opportunity

Adobe is an Equal Employment Opportunity employer, not discriminating based on gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.
Adobe aims to make its Careers website and recruiting process accessible; accommodations for disabilities or special needs can be requested via accommodations@adobe.com or +1 408-536-3015.
Adobe considers qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances (California).
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
The use of AI or recording tools during live interviews is not permitted unless explicitly invited or approved as a reasonable accommodation. Inappropriate use may lead to application disqualification.