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About the Role

FCM Meetings & Events is seeking an Event Travel Consultant to support the delivery of seamless, policy-compliant travel for live, virtual, and hybrid events. This role plays a critical part in coordinating flights, accommodations, and ground transport while partnering closely with event managers, planners, and attendees. You'll help bring global events to life through precision, collaboration, and exceptional service.

Responsibilities

Assist event attendees with booking flights, accommodation, and ground transportation in line with event travel policies
Ensure accurate ticketing and adherence to event deadlines and restrictions
Track and manage booking status for all event attendees
Liaise between attendees and meeting planners to gain approval for exceptions, special requests, or deviations
Maintain clear, timely, and accurate internal documentation within meeting management systems
Deliver professional, customer-focused communication with clients, delegates, and internal stakeholders
Respond to enquiries within agreed timeframes and ensure satisfaction with resolutions
Support event-related and general administrative tasks to maintain business operations
Communicate proactively with lead planners and project teams before, during, and after events
Participate in training and development opportunities as directed by the Business Leader
Maintain compliance with company policies and employment regulations
Contribute to a safe, inclusive, and accessible work environment where all employees feel welcomed, respected, and supported to thrive

Requirements

Must have GDS experience; Sabre experience strongly preferred
Working knowledge of Microsoft Word, Excel, and PowerPoint
Previous experience in travel management, demonstrating high-touch service
Experience in a service-oriented industry with a focus on customer relationships
Strong attention to detail and accuracy in high-volume work
Ability to manage multiple tasks and prioritize effectively
Strong communication and problem-solving skills
Willingness to learn, grow, and take ownership of outcomes
Ability to remain calm and positive in busy or high-pressure situations
Must have been with the company or current role for a minimum of 6 - 12 months and notify your leader prior to applying

Skills

GDS experience
Sabre experience
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Travel management
Customer relationship management
Attention to detail
Task management
Prioritization
Communication
Problem-solving

Location

New York City, NY

Work Type

Onsite

Experience Level

6-12 months

Education Level

High school education required

Salary/Compensations

$28.85 per hour plus commission/incentive earnings

Benefits

Have fun
Reward & Recognition
Use your smarts
Love for travel
Personal connections
Diversity, Equity & Inclusion initiatives
Career growth opportunities
Support for professional and personal development
Giving Back program
Paid Time Off (up to 15 vacation days, increasing to 20 after 2 years, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, 8 holidays)
Travel perks/discounts
Health & Wellness Programs
Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits (medical, dental, vision, gender affirming care, fertility care)
Insurance (hospital indemnity, AD&D, critical illness, long-term and short-term disability)
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan
Global career opportunities

About the Company

FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands.
As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services.
We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.
We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors.
Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.
Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management.

Equal Opportunity

Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com