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About the Role
Join the Food & Beverage team as a Host/Hostess, serving as the first point of contact for restaurant guests. This role sets the dining experience tone, manages reservations, greets and seats guests, coordinates wait lists, and accommodates special requests, ensuring a welcoming and exceptional experience.
Responsibilities
- Lead the execution of Host Operations with a focus on organization, service flow, and guest satisfaction
- Manage reservations and cancellations
- Maintain accurate guest lists
- Oversee station seating and table assignments for a smooth dining experience
- Greet every guest with a genuine smile
- Escort guests to their assigned table
- Present menus
- Ensure guests feel their table was specifically prepared for them
- Maintain full ownership of the host stand
- Ensure menus, wine lists, and materials are clean, accurate, organized, and stocked for each meal period
- Monitor restaurant flow
- Update table statuses
- Coordinate closely with servers, bussers, and management to maintain proper sequence of service
- Assist guests with special needs
- Accommodate special requests whenever possible
- Answer restaurant phones
- Process payments in accordance with POS and cash handling procedures
- Remain knowledgeable of menu items, ingredients, allergens, wine offerings, property amenities, and in-house events
- Help maintain a clean, safe, and welcoming environment throughout the restaurant
- Participate in Sound Check meetings, team communication, and ongoing training initiatives
- Promote property outlets
- Support special events
- Actively contribute to a collaborative, energized team culture
- Execute all responsibilities with a focus on anticipation, professionalism, consistency, and elevated Hard Rock service standards
Requirements
- Consistently anticipate guest needs and create moments that exceed expectations
- Deliver service that is warm, confident, and professional
- Take ownership of the guest journey from arrival to departure
- Thrive in a fast-paced, guest-focused environment
- Be organized, detail-oriented, and composed under pressure
- Communicate clearly and collaborate effectively with team members
- Take initiative and lead by example with energy and enthusiasm
- Live and breathe the mission, culture, and spirit that make Hard Rock unique
- Applicants must be authorized to work in the United States
Skills
- Guest needs anticipation
- Exceptional guest experience creation
- Warm, confident, and professional service delivery
- Guest journey ownership
- Thriving in fast-paced, guest-focused environments
- Organization
- Detail-orientation
- Composure under pressure
- Clear communication
- Effective collaboration
- Initiative
- Leadership by example
- Energy and enthusiasm
- Adherence to company mission, culture, and spirit
Location
- Midtown Manhattan, New York
Work Type
- Hourly
- Non-exempt
Salary/Compensations
- $19 - $25 per hour
Benefits
- Comprehensive benefits package
- Medical
- Dental
- Vision
- Paid time off
- Retirement savings
- Employee perks
About the Company
- Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy, creating unforgettable moments where music, design, and service converge.
- Employees, known as Band Members, contribute individuality, passion, and expertise to a vibrant, refined, and authentically Hard Rock guest experience.
- The Seminole Tribe of Florida, the only unconquered tribe in the U.S., established Seminole Gaming in 1979.
- The Seminole Tribe acquired Hard Rock International in 2007, making it a globally recognized company with venues in over 74 countries.
- Seminole Hard Rock Support Services supports all brands and lines of business, aiming to bring fun and excitement to team members and guests.
Equal Opportunity
- Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws