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About the Role

This Senior AI Product Specialist Sales Operations Analyst role is critical for Zendesk's AI Product Specialist sales organization, blending sales operations with technical and data manipulation skills. The role optimizes AI product specialist workflows, drives pipeline accuracy, and empowers data-driven sales and product strategies. It ensures precise execution of complex sales processes and product adoption metrics, facilitating strategic decisions for growth and innovation. This high-impact individual contributor role leads operational excellence, scaling AI capabilities within customer experience platforms by partnering with AI sales leadership and cross-functional teams to align and optimize operational frameworks. It requires mastery in CRM management, automation, analytics, and cross-functional collaboration to support sales and AI product strategies and ensure flawless operational execution.

Responsibilities

Develop, optimize, and execute sales and product adoption workflows with sales leadership and AI product management.
Ensure data accuracy and integration across Salesforce CRM and other platforms.
Build and maintain automation pipelines for data synchronization, reporting, and sales notifications.
Manage strategic analytics, forecasting, and compensation.
Liaise between Sales Operations, AI Product Specialists, RevOps, Data Science, Engineering, and Finance to align on operational priorities.
Monitor adherence to sales processes, compliance standards, and governance policies.

Requirements

5+ years of experience in Sales Operations and Product/AI Operations within SaaS or AI-driven environments.
Strong operational rigor, passion for accuracy, data integrity, and process improvement.
Demonstrated ability to drive cross-functional collaboration and influence.
Enthusiasm for AI technologies and their role in transforming sales and customer experience.
Highly autonomous, proactive, owner’s mentality, and resilient in navigating change.
Proficient in Salesforce CRM and related sales acceleration tools (CPQ, incentive models).
Familiarity with AI product ecosystems and integrating disparate systems.
Expert in converting complex datasets into strategic insights.
Effective communicator and collaborator.
Strong organizational and project management skills.

Skills

Sales Operations
Product/AI Operations
Data manipulation
CRM management
Automation
Analytics
Cross-functional collaboration
Salesforce CRM
CPQ
Incentive models
AI product ecosystems integration
Strategic analytics
Forecasting
Compensation management
Project management

Location

Hybrid
Local office (part of the week)
Remote (part of the week)

Work Type

Hybrid

Experience Level

Senior
5+ years of experience

Salary/Compensations

US annualized base salary range: $94,000.00-$140,000.00
Eligible for bonus, benefits, or related incentives

About the Company

Zendesk software brings calm to customer service, powering billions of conversations.
Zendesk offers a fulfilling and inclusive experience with a hybrid work model.
Zendesk simplifies business complexity, making it easy for companies and customers to create connections.
Our customer experience software unlocks the power of billions of interactions, enabling rich customer relationships.
Our offices reflect global cities, providing spaces for collaboration, quiet, and events.

Equal Opportunity

Zendesk is an equal opportunity employer, fostering global diversity, equity, and inclusion.
Employment decisions are made without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other protected characteristic.
We are an AA/EEO/Veterans/Disabled employer.
Zendesk makes reasonable accommodations for applicants with disabilities and disabled veterans.
For accommodation requests, email peopleandplaces@zendesk.com.