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About the Role

The Technology Support Specialist will provide technical support and installations services to clients and the wider Ticketmaster and Livenation business, either remotely or in person. This role supports a wide range of products, peripherals, and proprietary software, requiring a technically focused and customer-centric approach. The specialist will also work in dynamic environments like festivals and outdoor events, installing hardware and software solutions to ensure a seamless fan experience.

Responsibilities

Installation and support of Ticketmaster proprietary software and hardware (e.g., Ticket printers, Handheld Devices, Point of Sale)
Installing and supporting network devices (e.g., Wireless Access Points, Switches, Bridges)
Upgrading and replacing hardware and software as required
Configuring and testing hardware and software
Diagnosing and remediating issues remotely and on-site
Raising incidents and updating incident management software
Tracking assets and updating asset management software
Minimizing incidents and service disruption through proactive support and maintenance
Coordinating and liaising with clients prior to attendance and installations
Working with third-party providers and contractors, often in a lead capacity
Providing on-site end-user training and demonstrations of Ticketmaster products
Updating and maintaining technical and operational documentation
Communicating and collaborating with multiple teams and clients
Following best practices and procedures to ensure standards are maintained

Requirements

Knowledge of networking and networking terminology (wired and wireless)
Knowledge of Microsoft Operating Systems and Office Suite
Knowledge of Android/iOS and App-based software
Problem-solving and analytical skills
Verbal and written communication skills
Clean Driving Licence

Skills

Technical Support
Hardware Installation
Software Installation
Network Support
Troubleshooting
Customer Service
Asset Management
Documentation
Collaboration
Training

Location

Berlin

Work Type

Permanent
40 hours per week

Benefits

Generous vacation
Healthcare
Retirement benefits
Student loan repayment
Tuition reimbursement
Six months of paid caregiver leave for new parents (including fostering)
Perks like Roadie Babies helping new parents care for their babies on work trips
Access to free live events through employee ticketing program

About the Company

Ticketmaster is part of Live Nation Entertainment, the world's largest live entertainment company.
Ticketmaster's vision is to connect people to the live events they love.
Ticketmaster is the world's largest ticket marketplace and a leading global provider of enterprise tools and services for the live entertainment business.
Live Nation Entertainment is comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Live Nation Entertainment's world-class teams specialize in all aspects of the live entertainment industry.
Live Nation Entertainment believes in taking care of its employees.
Recognized for seven years as a Great Place to Work®.
Named one of Fortune’s World’s Most Admired Companies.

Equal Opportunity

Working in an inclusive environment and encouraged to bring your whole self to work.
Support to successfully balance work and homelife.
Encouragement to develop professional and personal aspirations, enjoy new experiences, and learn from talented colleagues.
Talent is what matters; applications are encouraged from people irrespective of gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process.
Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.