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About the Role

Provide prompt, courteous service to bar guests, including order taking, suggestive selling, beverage preparation, and bar maintenance. Foster a high-energy environment, delivering fast, accurate service with a friendly, engaging presence, and creating exceptional guest experiences through anticipation and genuine connections.

Responsibilities

• Provide prompt, courteous service to bar guests
• Take guest orders
• Suggestively sell beverages and other items
• Prepare and serve beverages
• Clear and set bar top and tables
• Foster a high-energy environment
• Deliver fast, accurate service while maintaining a friendly, engaging presence with guests seated at the bar
• Execute responsibilities with professionalism and precision
• Create exceptional guest experiences
• Anticipate guest needs
• Exceed guest expectations
• Establish genuine connections with guests
• Reconcile transactions at shift end
• Cash out and maintain a balanced bank
• Ensure sequence of service is followed for all guests
• Accommodate special guest requests whenever possible
• Process payments according to POS and cash handling procedures
• Ensure all checks are closed out timely
• Assist coworkers as needed to complete required activities and deliver amplified service
• Offer a warm greeting to all guests

Requirements

• Minimum four years of prior experience
• Experience in a four- or five-star hotel environment preferred
• Ability to communicate clearly
• Patience under pressure
• Professional and tactful approach to situations
• Comfortable with transaction reconciliation, cash out, and bank balancing
• Understanding of lifestyle hotel operations
• Availability to work evenings, weekends, and holidays
• Detail-oriented
• Highly organized
• Ability to thrive in a fast-paced, high-expectation environment
• Natural leadership qualities
• Effective communication skills
• Professional leadership
• Ability to inspire team performance
• Proactive in anticipating needs
• Strong problem-solving skills
• Ability to maintain high standards
• Authorized to work in the United States

Skills

• Clear communication
• Patience
• Professionalism
• Tact
• Transaction reconciliation
• Cash handling
• POS procedures
• Guest needs anticipation
• Problem-solving
• Leadership
• Organizational skills
• Detail orientation
• Multilingual (preferred)

Location

• Midtown Manhattan
• New York

Work Type

• Hourly position

Experience Level

• Minimum four years of prior experience

Salary/Compensations

• $22.50 per hour
• Pay Range: $2 - $25

Benefits

• Comprehensive benefits package
• Medical
• Dental
• Vision
• Paid time off
• Retirement savings
• Employee perks

About the Company

• Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy.
• The hotel is a stage where music, design, and service create unforgettable moments.
• Employees, known as Band Members, contribute individuality, passion, and expertise to the guest experience.
• Hard Rock creates a vibrant, refined, and authentically Hard Rock environment.
• The Seminole Tribe of Florida is the only unconquered tribe in the United States.
• The Tribe established Seminole Gaming in 1979, opening the first high-stakes bingo hall in the US.
• The Seminole Tribe of Florida acquired Hard Rock International in March 2007, a first for a Native American tribe.
• Hard Rock International is a globally recognized company with venues in over 74 countries.
• Seminole Hard Rock Support Services was created to support all brands and lines of business.
• With over 50 years in the hospitality industry, the company's goal is to bring fun and excitement to team members and guests.

Equal Opportunity

• Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.