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About the Role

Support the mission of the United States Citizenship & Immigration Services (USCIS) by assisting Application Support Center (ASC) operations. This role involves working with a dynamic team, with Amentum providing all necessary job training. Full-time employees typically work Monday through Friday, 40 hours per week, though schedules may vary based on applicant volume and site needs.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Provide interior and exterior crowd control, ensuring only approved applicants and visitors enter the ASC.
• Assist staff in enforcing ASC rules and policies.
• Provide front-line customer service as a representative of Amentum and the U.S. Government.
• Maintain a cheerful and inviting demeanor, managing applicants with sensitivity, courtesy, and respect.
• Safeguard Personal Identifiable Information (PII), including applicant paperwork, identifications, and electronic biometric data.
• Perform quality biometrics processing, capturing electronic fingerprints, photographs, and signatures within established times.
• Screen applicants for valid appointment notices and identification prior to entry.
• Utilize crowd control barriers for safe and organized facility entry.
• Visually inspect applicants and their belongings before allowing entry.
• Adhere to health screening protocols during national pandemics or health crises, potentially declining entry per customer requirements.
• Conduct periodic interior and exterior facility checks, reporting concerns to the Site Supervisor.
• Assist the Site Supervisor or government Immigration Service Officer in contacting law enforcement or first responders when necessary.
• Accurately manage administrative paperwork, including tracking processing times, reconciling biometrics, maintaining visitor logs, and signing off on facility checks.

Requirements

• Ability to obtain and maintain facility credentials/authorization.
• US Citizenship required for facility credentials/authorization.
• High School Diploma or equivalent.
• Ability to speak and write in English.
• Ability to stand for the duration of a scheduled shift, excluding meals and breaks.
• Ability to hold and grasp applicant’s hands for quality fingerprints.
• Ability to work in a high-paced public environment.
• Ability to type and use basic computer skills.
• Successful completion of biometrics training and certification within sixty days.

Skills

• Ability to speak a foreign language.
• Typing.
• Basic computer skills.

Location

• Austin, TX

Work Type

• Full-time
• Monday through Friday
• 40 hours a week

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $18.13/hr

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability insurance
• Life insurance
• Pet insurance

About the Company

• Amentum has over 100 years of experience delivering agile and steadfast solutions to the U.S. government and its allies.
• With over 50,000 employees across seven continents and more than 60 countries, Amentum provides a broad range of operational support services.
• Headquarters are located in Chantilly, VA.

Equal Opportunity

• Amentum is an Equal Opportunity Employer.
• Hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability, provided essential job functions can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
• EEO including Disability/Protected Veterans.