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About the Role

Equifax UK Ltd is seeking a Senior UX Design Manager to drive the strategic direction and delivery of intuitive, innovative software and platform experiences. This role is crucial for optimizing user journeys, understanding customer needs, integrating forward-thinking design solutions, and ensuring robust collaboration with product and development teams across global sites. The position is part of a Global UX Centre of Excellence, focused on building UX discipline and capabilities through data-driven decision-making.

Responsibilities

Partner closely with Product Managers, Technical Product Owners, and Development teams to define design feasibility, technical implementation requirements, and overall product strategy.
Provide expert guidance and oversight on the creation of high-fidelity wireframes and interactive prototypes, prioritizing customer needs and solving complex UX problems.
Directly engage with customers and sales teams to capture and understand customer pain-points, partnering with Product Teams to realize their product vision.
Collaborate with Global UX counterparts to lead the strategic governance, maintenance, and evolution of the internal Design System, ensuring consistency, scalability, and accessibility.
Drive innovation by exploring, proposing, and proving emerging technologies, solutions, and processes.
Clearly articulate strategic design vision, rationale, and outcomes to senior and cross-functional stakeholders.
Stay informed about competitor products, industry trends, and new design tool capabilities.
Collaborate with Marketing, Sales & Product Teams to leverage research findings and drive strategic design decisions.
Lead and oversee evaluative user testing and usability studies on prototypes and developed features, working with the Research team to gather feedback and measure design success.
Champion accessibility by ensuring all design solutions and contributions to the Design System meet high standards for inclusive user experiences.

Requirements

Extensive progressive experience in UX/UI Design in a product-led organization.
Proven, hands-on experience applying Human-Centered Design (HCD) methodology throughout the product development lifecycle.
Experience leading user testing, usability studies, and leveraging the Lean UX Canvas for rapid hypothesis validation and iteration.
Demonstrated experience designing to meet WCAG standards and applying accessibility best practices.
Expert proficiency in modern design and prototyping tools, such as Figma, Sketch, or UXPin, including their AI capabilities.
Ability to interpret UX Design needs from Customer Pain-Points, conduct customer research, interviews, and map out insights and hypotheses.
Ability to connect teams and colleagues to help solve UX challenges within a matrix organization.
Leverage insights and data-led decisions to inform UX and Product Design.
Exceptional cross-functional communication and influencing skills, with a proven ability to articulate strategic design rationale to senior leadership, customers, and engineering leads.

Skills

Figma
Sketch
UXPin
Human-Centered Design (HCD)
Lean UX Canvas
WCAG standards
Accessibility best practices
Adobe Creative Cloud Suite
JavaScript
HTML/CSS
Agentic UX Design principles
AI-driven features design
AI ethics in UX

Location

London, UK
Leeds, UK
Nottingham, UK

Work Type

Full time
Hybrid

Experience Level

Senior

Education Level

Bachelor's Degree in Design, Computer Science, Engineering or a related field, or equivalent professional certification

Benefits

Contributory pension
Life cover
Income protection
Healthcare
Enhanced maternity and sick pay
26 days holiday
Day off for birthday
Ability to buy and sell holiday
Free credit checks
Cycle to work scheme
Discounted travel options
Gym membership
Dining and leisure discounts
Financial & savings plans
Mobile discounts
Personal development support
Global online learning platform

About the Company

Equifax is a global data, analytics and technology company that plays an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car.
We focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.

Equal Opportunity

Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision.
If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
Equifax participates in E-Verify and Right to Work (English and Spanish).