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About the Role

Visa is seeking an experienced and forward-thinking Senior Manager to drive the growth and commercialization of Visa’s next-generation merchant loyalty solutions. This role involves customer-centric problem solving, strategic business development, and product commercialization to deliver tangible value for merchant partners, focusing on high-value deals ($1M+).

Responsibilities

• Lead customer acquisition and drive commercial success against revenue targets for Visa’s merchant loyalty solutions.
• Own a personal sales quota across non-bank loyalty solutions.
• Proactively prospect, qualify, structure and progress opportunities through the full sales lifecycle.
• Maintain a high-quality, well-qualified pipeline with strong forecasting discipline.
• Drive the commercialization and go-to-market strategy for new, merchant-focused loyalty products and solutions.
• Expand Visa’s market presence and capabilities horizontally and vertically.
• Champion innovative approaches to merchant loyalty.
• Serve as a subject matter expert on loyalty solutions, providing market insights and thought leadership.
• Build strong working knowledge of merchant loyalty economics, loyalty mechanics, digital engagement drivers and data-led value propositions.
• Develop fluency across Visa’s loyalty solutions and articulate clear client value.
• Build and nurture relationships with senior stakeholders, negotiating high-value, complex value-based deals.
• Partner with Generalist Sellers to execute account strategies and identify whitespace opportunities.
• Develop and present bespoke loyalty propositions, building strong value cases for merchant partners.
• Oversee the entire deal lifecycle from prospecting to post-sale success.
• Work closely with Operations & Implementation to ensure accurate scoping and smooth handover post-sale.
• Collaborate with Program & Content Management and Sales Operations to support delivery readiness and CRM discipline.
• Support pricing and commercial constructs in line with established frameworks.
• Maintain accurate CRM records (Microsoft Dynamics preferred).
• Track market and competitive trends and feed insights back into sales strategy.
• Deliver against individual revenue target.
• Create and sustain a healthy, qualified sales pipeline.
• Support complex negotiations and contracting.

Requirements

• 8–12 years of relevant experience with a Bachelor’s degree or equivalent
• Experience in enterprise B2B sales, financial services, payments, loyalty, digital or data-driven solutions
• Demonstrated ability to manage complex, multi-stakeholder sales cycles
• Strong communication, storytelling and stakeholder management skills
• Exposure to merchant-focused environments or payments ecosystems.
• Deep understanding of merchant needs and the evolving loyalty landscape.
• Proven track record in business development, technical solution commercialization, or consultative sales roles within retail, travel, hospitality, telco, banking, cards, fintech, data, or technology sectors.
• Creative problem solver able to connect client challenges with innovative solutions.
• Strong stakeholder management, communication, and negotiation skills at senior executive levels.
• Strategic, self-starter mindset with the ability to identify and create new business opportunities.
• Ability to thrive and take accountability in fast-paced and sometimes ambiguous conditions.
• Experience collaborating in a matrixed organization.
• Experience in loyalty or rewards solutions is advantageous but not essential.

Skills

• Sales Execution
• Opportunity Ownership
• Strategic Ownership
• Subject Matter Expertise
• Merchant-Side Expertise
• Product Expertise
• Client Engagement
• Account Contribution
• Internal Collaboration
• Commercial Discipline
• Market Awareness
• Business Development
• Technical Solution Commercialization
• Consultative Sales
• Negotiation
• Stakeholder Management
• Communication
• Storytelling
• Problem Solving
• Strategic Thinking
• CRM Management

Location

• Australia
• New Zealand
• Pacific

Work Type

• Hybrid

Experience Level

• Senior Manager
• 8-12 years relevant experience

Education Level

• Bachelor's degree or equivalent

About the Company

• Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories.
• Dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
• At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
• Join Visa and do work that matters – to you, to your community, and to the world.
• Progress starts with you.
• Visa goes beyond payment processing. Our Value Added Services (VAS) team delivers data-driven insights, digital experiences, loyalty solutions, and advanced tools to help our clients and partners deepen customer engagement, drive revenue growth, and operate more securely.
• Issuer Solutions sits within the VAS organization as a growth driver and is responsible for the end-to-end sales lifecycle of loyalty, digital, network and data products for across Australia, New Zealand and the Pacific.

Equal Opportunity

• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
• Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.