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About the Role

This role serves as the backbone of store operations, ensuring smooth and accurate processing of sales, auctions, and appraisals. It combines exceptional customer service, attention to detail, and strong organizational skills in a fast-paced, team-oriented environment. Responsibilities include cash management, auditing and processing critical paperwork, and providing clear communication to customers and internal teams, all while upholding CarMax’s commitment to transparency and integrity.

Responsibilities

Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Requirements

Ability to read, interpret, and record data accurately for compliance and reporting.
Strong organizational and multitasking skills in a deadline-driven environment.
Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
Effective verbal and written communication skills for customer and team interactions.
Ability to lift up to 20 lbs and work on your feet for extended periods.
Commitment to confidentiality, integrity, and adherence to CarMax policies.
Flexibility to work varied schedules, including nights, weekends, and holidays.

Skills

Customer service
Attention to detail
Organizational skills
Cash management
Paperwork processing
Auditing
Communication (verbal and written)
Data interpretation
Data recording
Multitasking
Microsoft Office proficiency
Data entry systems proficiency
Intermediate PC skills
Clerical duties
Filing
Reconciliation

Location

San Jose, California

Salary/Compensations

Hourly rate: $18.46 - $38.50

Benefits

Sick time (for part-time associates, as mandated by state law, accrued per pay period, ranging from 24 hours to unlimited)
Vacation (for part-time associates, 8-40 hours per year based on length of service, subject to 1-year waiting period)
Floating Holiday Time (for part-time associates, 4 hours per calendar year, subject to manager approval)

About the Company

CarMax is the nation’s largest retailer of used cars, with over 250 store locations and over 30,000 associates.
The company revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity.
CarMax is committed to customer experience, innovation, and community.
Recognized as one of the Fortune 100 Best Companies to Work For®.
Associates are part of an innovative movement to empower customers and drive progress.
The company helps associates grow their careers and achieve their best.
CarMax is recognized for its commitment to training and diversity.

Equal Opportunity

CarMax is an equal opportunity employer, providing consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.