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About the Role

As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will help to maintain the critical infrastructure that keeps our datacenters up and running. This role is key in delivering the core infrastructure and foundational technologies for Microsoft's online services. CO+I focuses on employee development, offering training and opportunities including Career Rotation Programs, Diversity & Inclusion training, and professional certifications.

Responsibilities

Understands, follows, and ensures safety and security requirements are met to perform work safely, with quality, and reliability.
Assesses and identifies appropriate resources and equipment necessary to support environmental health and safety (EHS) objectives.
Provides escort to third-party contractors and ensures their work is performed safely and to scope.
Performs troubleshooting of equipment and systems independently and documents issues.
Ensures equipment and system settings are consistent with established parameters and designs.
Prepares and submits required reports, and develops methods of operating procedures (MOPs) and standard operating procedures (SOPs).
Documents completed work using approved tools and procedural templates.
Completes and provides coaching to support less experienced technicians.
Develops an understanding of method statement of work (MSOW) documents and coordinates activities with contractors.
Performs inspections of equipment in a facility and participates in testing and commissioning activities.
Performs various types of maintenance and repairs with minimal supervision.
Communicates and/or escalates maintenance activities per established process and procedure.
Prioritizes maintenance activities as required and/or appropriate.
Documents tasks or issues during maintenance activities within appropriate systems.
Performs lower level maintenance with minimal supervision, and may resolve high level issues with support from more experienced colleagues.
Follows recommended maintenance schedules.
Maintains all systems and equipment in a safe and professional manner.
Safely responds to and stabilizes abnormal conditions within required timeframes utilizing emergency operating procedures (EOPs).
Gathers necessary information and participates in the creation of incident timelines, root-cause analyses, and action items.
Identifies appropriate parties to mitigate incidents.
Assists in developing emergency operating procedures (EOPs), MOPs, and SOPs.
Assists in providing emergency monitoring response to irregular or malfunctioning conditions.
Works on assigned tasks with varying levels of supervision, sometimes minimal.
Supports senior colleagues as an assistant.
Builds knowledge in operating equipment and systems within a set discipline.
Operates all systems and equipment in a safe and professional manner.
Utilizes internal computerized maintenance management system (CMMS) to track equipment assets and complete work orders.
Tracks hours for performed tasks within applicable task management systems.
Adds required data, documents, logs changes, and upkeeps procedures related to building management systems and reports.
Properly signals spare equipment and parts utilization within maintenance work orders.
Performs monitoring physical inspection of critical environment-related facility equipment.
Understands critical system alarms for single discipline(s) of equipment and their meanings.
Engages with appropriate escalation processes or procedures.
Performs various inspections and validations of equipment performance.
Monitors the performance of maintenance and operations of equipment from central monitoring locations.
Utilizes telemetry, control systems, and other platforms to monitor site status and analyze events.
Advises less experienced colleagues on issues found while monitoring applicable CE systems.

Requirements

Ability to meet Microsoft, customer, and/or government security screening requirements.
Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Must obtain and maintain a Reliability Status security screening with the Government of Canada.

Skills

Basic monitoring and inspection
Equipment troubleshooting
Safety and security enforcement
Developing methods of operating procedures (MOPs) and standard operating procedures (SOPs)
Performing various types of maintenance
Performing basic replacements and changing of parts
Understanding of method statement of work (MSOW) documents
Inspecting equipment
Testing and commissioning activities
Responding to abnormal conditions
Gathering information for incident timelines/data, root-cause analyses, and action items
Monitoring physical inspection of critical environment-related facility equipment
Understanding critical system alarms
Utilizing telemetry, control systems, and other platforms to monitor site status and analyze events

Location

Canada

Work Type

Non-rotational 12-hour shifts
Evening, nighttime, weekends and/or holidays
Business travel up to 25%

Experience Level

1+ year(s) mission critical services work/applied learning experience OR equivalent experience
4+ years mission-critical services experience OR High School Diploma, GED, or equivalent AND 5+ years mission critical services experience OR equivalent experience

Education Level

High School Diploma, GED, or equivalent
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education

Salary/Compensations

CAD $59,700 - CAD $95,700 per year (ATR-C)
CAD $73,200 - CAD $119,600 per year (ATR-D)

Benefits

Career Rotation Programs
Diversity & Inclusion training and events
Professional certifications

About the Company

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.