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About the Role

The Patient Services Coordinator provides excellent customer service to patients and ensures the efficiency and attention to detail required in a busy clinic. This role manages the day-to-day patient experience and maintains the administrative support for the clinic by booking appointments, checking patients in, collecting payments, and answering phone calls. While not a supervisory role, it is key to the clinic's operations, requiring multitasking, quick learning, and the ability to remain calm in difficult situations.

Responsibilities

Book all patient appointments with Physicians, confirm appointments, and reschedule or cancel as necessary.
Book patient appointments over the phone, in person, and via requests from clinical teams.
Answer patient questions regarding appointment policies and testing information.
Communicate details about referred appointments to patients via email or phone.
Ensure all patient reminders are made and schedules are updated with appointment statuses.
Answer and transfer incoming phone calls, take messages, and return after-hours calls.
Keep EMR records up to date with test results and other documents, filing them appropriately.
Use QuickBooks to invoice patients for medical services and medications.
Assist with medication inventory and dispensing under nursing supervision.

Requirements

College diploma and/or Medical Office Assistant diploma.
Minimum of 2 years of experience as an office assistant, preferably in a busy medical office environment.
Knowledge of medical terminology is an asset.
Exposure to in-house medical software, CRM, or databases.
Experience taking payments through POS systems is an asset.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Skills

Superior client service skills.
Confidentiality.
Professional and friendly demeanor.
Extremely detail-oriented.
Superior verbal and written communication skills.
Ability to prioritize and complete multiple tasks with high accuracy.
Ability to develop excellent working relationships with team and clinical staff.

Location

On-site

Work Type

Full Time
Permanent

Experience Level

2+ years experience

Education Level

College diploma
Medical Office Assistant diploma

Salary/Compensations

$40,000/year

Benefits

Access to Group Health Benefits on first day of employment
Retirement Savings Plan (with Employer matching after 2 years)

About the Company

Hannam Fertility Centre is a busy clinic environment.
The Centre offers a welcoming and spacious work environment.
Opportunity to contribute to societal well-being and make a difference in patients' lives.

Equal Opportunity

Hannam Fertility Centre is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and with the Ontario Human Rights Code.
HFC strives to ensure that its employment practices are free from direct and indirect discrimination and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples).
HFC will make accommodations available to applicants with disabilities upon request.
Hannam Fertility Centre does not use Artificial Intelligence for the purpose of assessing, selecting or screening applicants.