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About the Role

Seeking a leader for complex project management, high-touch customer success, and strategic consulting. This orchestrator role involves full ownership of high-stakes enterprise accounts, navigating technical work streams and demanding stakeholders autonomously. You will lead a small team of elite technical contributors, possessing the intuition to validate solutions, identify inefficiencies, and ensure high team performance. The mission is to drive customer impact and solve real problems, not merely manage contracts.

Responsibilities

Develop and maintain a living account strategy, defining objectives and ensuring team alignment.
Shift focus from milestones to realizing actual business value, ensuring the platform materially benefits the customer.
Mentor and challenge technical ICs, unblocking workflows, maintaining high standards, and coaching through customer interactions.
Master internal enterprise politics, mapping influence, building multi-level relationships, and navigating stakeholder landscapes to drive consensus.
Exercise decisive judgment, knowing when to escalate or handle issues, diagnosing problems quickly, and taking corrective action under pressure without external direction.

Requirements

Proven record of successfully navigating high-pressure, complex implementations, learning from challenges, and course-correcting effectively.
Technical credibility from leading teams with strong technical ICs, earning respect through sharpness, directness, and usefulness, and optimizing performance from domain experts.
Exceptional problem-solving ability to structure ambiguous challenges and provide clear, actionable recommendations for operational, organizational, and technical issues under pressure.
Demonstrated ability to master new industries or domains at an accelerated pace.
Radical independence as a self-starter who prioritizes alignment over permission, thriving in autonomous environments.
Experience as a startup operator (e.g., former CEO, COO, Head of Delivery, or senior generalist from technical product companies in complex environments).
Experience as an Engagement Manager, leading technical delivery from strategy to execution, with expertise in implementation.
Experience as a Technical Program Lead, managing cross-functional teams on high-stakes, large-scale implementations, and developing team members.

Location

Preferred: Based near primary customer
Regular travel to customer sites
One-month onboarding immersion at HQ (NYC or equivalent)

Work Type

Full-time

Experience Level

Leader
Senior

About the Company

Neara creates engineering-grade, physics-enabled digital twins of electricity grids across four continents using advanced machine learning.
The company helps asset owners understand challenges and implement viable solutions across millions of kilometers of infrastructure.
Neara empowers the world's largest utilities to pinpoint risks, optimize investments, and build a resilient global energy future by simulating extreme weather and structural stress.
The team is dedicated to making a tangible real-world difference using AI and machine learning for data classification and complex scenario analysis.
Neara fosters a culture where innovation thrives, with everyone owning the mission to scale impact globally.