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About the Role

As part of the leadership team, this role drives profitability through customer connections, brand loyalty, and community engagement. Responsibilities include providing immediate feedback and coaching to the sales team and collaborating with leadership to adapt strategies for business success and operational support.

Responsibilities

• Support Store Director and Associate Store Manager to impact business results and maximize profitability.
• Manage a designated division of responsibility (e.g., Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology, ensuring accountability.
• Assist with recruiting, training, and development efforts.
• Partner with leadership to foster a collaborative working environment.
• Ensure the team exceeds goals and provides best-in-class customer service.
• Lead fit sessions to enhance associate product knowledge and customer connection.
• Innovate community engagement and loyalty-building events.
• Perform various sales floor roles as needed.

Requirements

• 1-2 years of retail management experience with similar scope.
• Passion for supporting the brand, customers, and teams.
• Up-to-date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy.
• Ability to innovate, champion new ideas, navigate uncertainty, and demonstrate strong problem-solving skills.
• Scheduling flexibility, including nights, weekends, and holidays.
• Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).

Skills

• Problem-solving
• Coaching
• Collaboration
• Store Operations Management
• Customer Service
• Product Knowledge
• Community Engagement
• Brand Loyalty
• Recruiting
• Training
• Development
• Visual Merchandising
• HR
• Service & Selling

Work Type

• Part-Time
• Full-Time

Experience Level

• 1-2 years of retail management experience

Salary/Compensations

• Hourly Range: $21.50 - $27.00

Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Entertainment, travel, fitness, and mobile technology discounts
• 401(k) plan with company matching donations
• Part-Time: Medical and Prescription coverage
• Full-Time: Competitive Paid Time Off (PTO) plan, including paid holidays
• Full-Time: Medical, dental, prescription, vision, and life insurance

About the Company

• Madewell, established in 2006, creates premium denim and foundational wardrobe pieces for men and women, focusing on quality, authenticity, and versatility.
• J.Crew Group (JCG) focuses on building a community and culture of belonging, committed to Diversity, Equity, and Inclusion.
• JCG fosters a collaborative, community-driven, and innovative environment across its operations.

Equal Opportunity

• J.Crew Group (JCG) provides equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation, or any other basis protected under applicable law.
• JCG prohibits discrimination, harassment, and intimidation in the workplace, applying to associates, vendors, and customers. Discrimination is explicitly prohibited based on legally protected characteristics including race, color, ancestry, national origin, religion, sex, pregnancy, marital status, age, sexual orientation, gender identification, disability, genetic information, and veteran status.