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About the Role

Build and lead the deployment team, owning the deployment of Serval's AI platform into complex IT environments. Ensure customer value and provide product insights. Start as a hands-on technical leader, then grow a team of forward-deployed engineers. Ideal for those at the intersection of engineering and customer success, thriving in ambiguity, and building zero-to-one technical teams in high-growth, AI-native startups.

Responsibilities

Build and lead the Deployed Software Engineering function, defining its charter, processes, and hiring plan
Own customer implementations and pilots, ensuring rapid, reliable value delivery for strategic accounts
Write production-quality code to extend Serval's platform, integrate APIs, and solve unique customer challenges
Develop reusable onboarding frameworks, turning bespoke deployments into repeatable, scalable patterns
Partner with Product & Engineering to translate field learnings into roadmap priorities and platform improvements
Act as a trusted advisor to customers' IT and Security leaders, guiding them through automation design and rollout
Drive technical strategy for migrations, integrations, and long-term account success
Recruit, mentor, and develop a world-class team of forward deployed engineers who embody Serval's pace and precision
Establish metrics and systems to track deployment velocity, adoption, and satisfaction across accounts

Requirements

7-10+ years of software engineering experience
3+ years leading technical or customer-facing teams
Proven track record of building and scaling Software Engineering teams in a fast-paced SaaS or AI environment
Strong technical foundation: capable of reading and writing production code, building APIs, and debugging distributed systems
Experience working directly with enterprise customers on deployments, integrations, and architecture design
Excellent communication skills, able to translate between technical and executive audiences
Builder's mindset: thrives in ambiguity, moves fast, and creates process where none exists
Deep customer empathy and ability to balance short-term needs with long-term platform evolution
Based in or willing to work from our SF HQ, 5 days/week, with occasional travel to customers

Skills

Software engineering
Team leadership
Team scaling
API development
Distributed systems debugging
Enterprise customer deployment
Integrations
Architecture design
Technical communication
Executive communication
Customer empathy
Startup leadership (Nice to Have)
IT domain knowledge (Nice to Have)
Security domain knowledge (Nice to Have)
Workflow automation domain knowledge (Nice to Have)
LLM-based or AI agent systems (Nice to Have)
Agentic deployment team operations (Nice to Have)

Location

SF HQ
Occasional travel to customers

Work Type

Full-time
Onsite

Experience Level

7-10+ years of software engineering experience
3+ years leading technical or customer-facing teams

Benefits

Opportunity to significantly impact product and company success
Rapid professional growth building a new AI product offering
Culture valuing innovation, ownership, accountability, and fun

About the Company

Serval is an AI-native automation platform transforming enterprise operations.
Builds intelligent agents that understand and execute real-world workflows end-to-end.
Replaces manual processes and rigid legacy systems with adaptive, learning software.
Trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex for high-volume, high-friction operational automation.
Core agentic AI platform converts natural language into production-grade workflows.
Agents reason, act across systems, and continuously improve.
Provides a horizontal AI automation layer for IT, HR, Finance, Security, Legal, and Engineering.
Mission: eliminate repetitive manual work and provide leverage through intelligent automation.
Building the universal AI operations layer across business functions.
Backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil.
Founded by product and engineering leaders from Verkada.