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About the Role

Assure the success of all banquet events, maintain profitable operations, and deliver high-quality products and service. Promote business, reduce employee turnover, manage revenue and payroll budgets, and meet budgeted productivity while maintaining high quality.

Responsibilities

• Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Oversee daily banquet operations.
• Supervise banquet personnel.
• Respond to guest complaints promptly.
• Collaborate with F&B managers and communicate relevant issues.
• Inform supervisor of all problems or matters requiring attention.
• Coordinate and monitor Loss Prevention in banquet operations.
• Prepare and submit required reports promptly.
• Ensure preparation of Wage Progress, payroll, revenue, employee schedules, and quarterly action plans.
• Monitor banquet service quality.
• Ensure compliance with local liquor laws, health, and sanitation regulations.
• Ensure compliance with Standard Operating Procedures (SOPs) in all outlets.
• Ensure compliance with requisition procedures.
• Conduct staff performance reviews per Highgate Hotel standards.
• Prepare payroll and tip distribution.
• Conduct departmental and hotel training (e.g., CARE, One to One).
• Coordinate banquet food and beverage requirements with relevant departments.
• Inform kitchen of accurate counts for plating.
• Review menu and service with catering managers and banquet chef.
• Maintain updated banquet function details and communicate to supervisors.
• Conduct ongoing training for captains and hourly employees to maintain service standards.
• Interact with guests and assist with requests.
• Supervise banquet check tabulation and ensure guest signatures.
• Requisition liquor for banquet bars.
• Ensure safety, sanitation, and cleanliness of service areas.
• Oversee banquet set-up assignments.
• Regularly inspect banquet areas for cleanliness and maintenance.
• Conduct menu classes and line-ups for all functions.
• Supervise banquet management and captains, and observe hourly service personnel performance.
• Control and maintain service equipment; write service requests as needed.
• Ensure overall guest satisfaction.

Requirements

• At least 2 years of progressive experience in a hotel or related field.
• High school diploma.
• Previous supervisory responsibility preferred.
• Strong knowledge of service standards and types (e.g., French, Russian).
• Knowledge of food and beverage preparation techniques, health department rules, and liquor laws.
• Ability to work long hours when required.
• Ability to lift, carry, push, or pull objects up to 50 pounds occasionally, or 20 pounds frequently/constantly.
• Effective verbal and written communication with employees and guests.
• Effective listening, understanding, and clarifying employee and guest concerns.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approach guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all required hotel meetings and trainings.
• Participate in Manager On Duty (M.O.D.) coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including nametags.
• Comply with Highgate Hotel Standards and regulations for safe and efficient operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Effective problem-solving, including anticipating, preventing, identifying, and resolving issues.
• Ability to understand and evaluate complex information and data from various sources.
• Maintain confidentiality of information.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor.

Skills

• Service standards
• French service
• Russian service
• Food and beverage preparation techniques
• Health department regulations
• Liquor laws and regulations
• Verbal communication
• Written communication
• Active listening
• Problem clarification
• Multitasking
• Prioritization
• Problem-solving
• Anticipation
• Prevention
• Data evaluation
• Information comprehension

Location

• San Francisco, CA

Experience Level

• 2+ years of progressive experience
• Supervisory experience preferred

Education Level

• High school diploma

About the Company

• Leading real estate investment and hospitality management company.
• Dominant player in major U.S. gateway cities (New York, Boston, Miami, San Francisco, Honolulu) with a growing Caribbean and Latin America footprint.
• Provides expert guidance through all stages of the property cycle.
• Proven record of developing diverse portfolio of lifestyle hotel brands, legacy brands, and independent hotels/resorts.
• Utilizes industry-leading revenue management tools to drive outperformance and maximize asset value.
• Trusted partner for top ownership groups and major hotel brands, with an experienced executive team.
• Maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.