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About the Role

Inspire customers to express themselves in their home. Facilitate a seamless shopping experience by assisting customers and completing sales at the cash wrap. Promote continued customer engagement with the Brand.

Responsibilities

• Utilize design expertise to assist clients in one-on-one consultations in-store and in-home to drive sales.
• Conduct productive in-home consultations, including accurate measurement and assessment of client living spaces.
• Create and present design plans based on client needs, style, preferences, and living space.
• Maintain knowledge of current sales and promotions to achieve and exceed sales and productivity goals.
• Provide world-class service for special services: gift wrap, gift registry, merchandise location, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
• Demonstrate superior product knowledge of the entire design studio assortment.

Requirements

• Strong communication, clienteling, and customer follow-up skills.
• Ability to complete and coordinate complex large orders across various sales channels.
• Experience with elements of design (preferred).
• Proven ability to prioritize and handle multiple tasks simultaneously.
• 1-2 years of customer service and retail sales experience (specialty retail preferred).
• Ability to be mobile on the sales floor for extended periods.
• Ability to lift and mobilize items up to 75 lbs using appropriate equipment and safety techniques.
• Full-time associates must have open availability to meet business needs.
• Part-Time Flex associates must be available for a minimum of two weekend shifts (Friday, Saturday, and/or Sunday) and two weekday shifts (Monday to Thursday).

Skills

• Communication
• Clienteling
• Customer follow-up
• Order coordination
• Prioritization
• Multitasking
• Elements of design
• Product knowledge
• Sales
• Customer service

Work Type

• Full-time
• Part-time Flex

Experience Level

• 1-2 years of customer service and retail sales experience

Benefits

• Generous discount on Williams-Sonoma, Inc. brands
• 401(k) plan and investment opportunities
• Wellness program supporting physical, financial, and emotional health
• Paid vacations and holidays (for full-time associates)
• Health, dental, and vision insurance (including same-sex domestic partner benefits for full-time associates)

About the Company

• Williams-Sonoma, Inc. is a premier specialty retailer of high-quality kitchen and home products in the United States, founded in 1956.
• The company's mission is to enhance the quality of customers' lives at home, with a customer-centric approach and values including People First culture, quality, shareholders, integrity, and corporate responsibility.
• Brands include Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow.
• Offers beautifully-designed, stylish, and functional products for every area of the home.
• A multi-brand, multi-channel, global enterprise supported by state-of-the-art technology.

Equal Opportunity

• Williams-Sonoma, Inc. is an Equal Opportunity Employer.
• Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.