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About the Role

The House Manager provides direct leadership and oversight for the day-to-day operations of assigned residential homes serving adults with Intellectual and Developmental Disabilities (IDD). This position ensures the delivery of high-quality, person-centered supports in full compliance with ODP, DHS, and 55 Pa. Code Chapter 6400 regulations. The House Manager supervises Direct Support Professionals (DSPs) and Team Leads, maintains accurate documentation, manages household operations, coordinates care and activities, and fosters a positive, accountable, and compassionate team culture.

Responsibilities

Oversee daily resident care and supports, ensuring safety, dignity, and well-being.
Implement and monitor Individual Support Plans (ISPs) to promote independence and person-centered outcomes.
Ensure residents are well-groomed, appropriately dressed, and supported in daily hygiene routines.
Coordinate all individual appointments and activities, including medical visits, therapies, and community outings.
Participate in Service Coordinator (SC) monitoring visits and follow up on recommendations.
Maintain consistent communication with families and guardians regarding health, progress, and service needs.
Complete and maintain ODP Communication Specialist certification.
Apply person-centered communication approaches that support unique resident preferences.
Model and train staff in adaptive, respectful, and effective communication strategies.
Supervise, mentor, and evaluate Direct Support Professionals (DSPs) and Team Leads.
Conduct quarterly documented check-ins with DSPs to review performance, documentation quality, and care standards.
Participate in DSP interviews and provide hiring feedback to the Program Specialist.
Train new hires on ISPs, documentation, medication protocols, health and safety, and behavior support.
Mentor DSPs and Team Leads, promoting professionalism and growth.
Address and document staff disciplinary issues in coordination with the Program Specialist and Administrator.
Ensure staff complete required trainings, including UKERU, medication observation, and communication training.
Review daily staff documentation (shift notes, progress logs, MARs, and incident reports) for accuracy, completeness, and compliance.
Provide feedback and retraining to staff who document incorrectly or incompletely.
Identify and report incidents noted in documentation immediately to the Program Specialist.
Maintain complete and audit-ready program books with current appointment forms, medical follow-ups, activity calendars, attendance logs, individual cash ledgers, receipts, health, behavior, and incident documentation.
Collaborate with the QA team and Program Specialist to address documentation gaps and quality concerns.
Oversee daily household operations, ensuring homes are clean, organized, and safe.
Conduct weekly health and safety inspections, documenting and following up on deficiencies.
Report maintenance issues to the Administrator or Maintenance Department for timely resolution.
Maintain adequate supplies (cleaning, medical, food, PPE, and personal care) across all program locations.
Manage household inventory and budgets responsibly.
Conduct regular medication administration observations to ensure proper procedure and documentation compliance.
Collaborate with nursing staff and the Program Specialist to address medication errors or retraining needs.
Verify QuickMar documentation is complete, accurate, and up to date.
Confirm medication counts and MARs are completed according to policy.
Create and distribute staff schedules at least seven days before each new schedule period.
Ensure all shifts are covered and coordinate replacement coverage.
Review and approve DSP timecards for accuracy and timely payroll submission.
Communicate scheduling changes promptly and clearly to all affected staff.
Manage petty cash, per diem cards, and Cash on Hand (COH) responsibly and in accordance with policy.
Maintain and reconcile ledgers weekly, ensuring all receipts are attached and accurate.
Safeguard residents’ personal funds following ODP and LVCCH financial procedures.
Submit COH reconciliations and financial reports to the Program Specialist as scheduled.
Serve as the primary point of contact for staff, families, and guardians regarding home operations and individual needs.
Communicate effectively with the Program Specialist, Administrator, nursing, and behavioral teams for coordinated care.
Foster open communication, teamwork, and mutual respect among staff and interdisciplinary partners.
Implement Behavior Support Plans (BSPs) in collaboration with the Behavior Specialist.
Ensure staff are trained in positive behavior supports and de-escalation strategies.
Respond promptly to crises and emergencies, following LVCCH incident management protocols.
Document all incidents in EIM and report to the Program Specialist within required timeframes.
Ensure continuous compliance with ODP, DHS, and licensing standards.
Participate in county, state, and internal audits, maintaining documentation readiness.
Assist the QA Director and Program Specialist in implementing Performance-Based Contracting (PBC) standards and corrective actions.
Submit monthly home reports by the 10th of each month.
Oversee all aspects of medication management, including secure storage, labeling, documentation, and staff training compliance.
Ensure Medication Administration Records (MARs) accurately reflect current prescriptions, dosage changes, and PRN usage.
Conduct weekly medication audits to verify counts, expiration dates, and refill needs.
Ensure medication disposal procedures are followed according to DHS and pharmacy guidelines.
Monitor staff med-pass competencies and provide coaching or retraining for errors or deficiencies.
Coordinate with licensed nurses and prescribing providers regarding medication adjustments, refills, and follow-up documentation.
Maintain medication error logs and submit summaries to the Program Specialist and Nursing Coordinator.
Confirm all controlled substances are stored, counted, and logged in compliance with regulatory standards.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, Nursing, or a related field
Minimum three years of experience supporting individuals with IDD
At least one year in a supervisory role
Successful completion of ODP Communication Specialist and UKERU training (or completion within six months of hire)
Comprehensive understanding of ODP, DHS, and 55 Pa. Code Chapter 6400 regulations and compliance standards

Skills

Leadership
Mentorship
Staff management
Documentation skills
Quality-control skills
Communication skills
Conflict-resolution abilities
Organizational proficiency
Time-management proficiency
Crisis intervention
Behavior-support knowledge
QuickMar proficiency
ADP Workforce Now proficiency
Microsoft Office proficiency
Compassionate care approach
Professional care approach
Ethical care approach
Resident Care
Person-Centered Support
Documentation Review
Incident Reporting
Medication Management
Medication Observation
SC Monitoring
Family Collaboration
Licensing Compliance
ODP Compliance
Scheduling
Workforce Coordination
Quality Assurance
Continuous Improvement

Work Type

Full-Time

Experience Level

Minimum three years of experience supporting individuals with IDD
At least one year in a supervisory role

Education Level

Bachelor’s degree in Social Work, Human Services, Psychology, Nursing, or a related field
Master’s degree preferred

Salary/Compensations

Competitive salary based on experience

Benefits

Opportunities for professional development and career advancement
Meaningful work that makes a positive impact on the lives of individuals with disabilities

About the Company

At Lehigh Valley Companion Care Homes, we provide high-quality, person-centered care for individuals with Intellectual and Developmental Disabilities (IDD).
Our mission is to enhance the lives of our individuals by promoting independence, dignity, and community integration in a safe, supportive environment.

Equal Opportunity

Lehigh Valley Companion Care Homes is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage all qualified individuals to apply.