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About the Role
As the primary voice of our dealerships, the Customer Experience Center Representative handles inbound inquiries and makes outbound follow-ups. Join our centralized call center team to deliver an exceptional, seamless experience to guests in a fast-paced environment.
Responsibilities
- Answer high-volume inbound calls with professionalism, enthusiasm, and a helpful attitude.
- Assist customers with inquiries regarding vehicle service scheduling, parts availability, and general dealership information.
- Direct calls efficiently to the correct departments.
- Make outbound follow-up calls to confirm appointments, provide status updates, and ensure customer satisfaction.
- Accurately log customer information and update records in our database.
Requirements
- 1–2 years of experience in a call center, customer service, or hospitality role.
- Clear, confident, and professional verbal communication with top-tier listening skills.
- Ability to navigate multiple computer screens, CRM software, and scheduling tools simultaneously.
- Consistent attendance and a strong work ethic.
- Positive attitude and ability to collaborate effectively in a fast-paced environment.
Skills
- Call center experience
- Customer service experience
- Hospitality experience
- Professional verbal communication
- Listening skills
- Tech savvy
- CRM software
- Scheduling tools
Location
- San Francisco, CA 94103
- San Francisco, CA
Work Type
- Full-Time
- Monday – Friday
- In-Office
Experience Level
- 1–2 years of experience
Benefits
- Work-Life Balance: Enjoy your weekends
- Reliable Monday through Friday schedule
- Career Growth: Promote from within across various departments and brands
- Vibrant Culture: Supportive, high-performing team
- Competitive Pay
- Medical benefits
- Dental benefits
- Vision benefits
- Paid time off
About the Company
- Royal Auto Group of San Francisco is one of San Francisco’s premier automotive groups.
- Delivers an exceptional, seamless experience to guests.
- Operates a growing multi-brand dealership network.