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About the Role

Conducts preventive maintenance, repair, installation, commissioning, and general servicing of systems, including detailed troubleshooting. Aims for high customer satisfaction through direct interface and acts as a trusted advisor, providing solutions and outcomes. Mentors other technicians on building automation activities and completes required documentation.

Responsibilities

• Conducts preventive maintenance, repair, installation, commissioning, and general servicing of systems.
• Performs detailed troubleshooting of systems.
• Achieves high levels of customer satisfaction through direct, on-site customer interface.
• Mentors control technicians, service technicians, and mechanical technicians on building automation activities.
• Properly completes required project and service documentation.
• Provides customers with the highest level of service to solve building inefficiencies and resolve service-related items.
• Acts as a trusted advisor to customers, providing solutions and outcomes at the time of service.
• Diagnoses and repairs complex control systems malfunctions.
• Consults with customers through data gathered and site assessments.
• Provides field proposals for retrofits, upgrades, and/or enhancements to existing equipment.
• Assists sales by providing technical recommendations for sales leads.
• Manages assigned work for professional and efficient execution.
• Reports problems or changes to management immediately.
• Interfaces with management and subcontractors on projects to coordinate activities.
• Provides sketches of field changes and discrepancies for engineering corrections and drawings.
• May assist with job layouts and bid proposals.
• Communicates with customers upon arrival and before leaving the work site.
• Ensures high levels of customer satisfaction.
• Meets regularly with customers to become familiar with operating problems.
• Keeps customers informed on service provided, outstanding issues, and recommends system enhancements, upgrades, and replacements.
• Promotes the sale of add-on work.
• Adheres to all Johnson Controls and customer safety standards.
• Provides safety leadership and instruction to all control technicians in the branch.
• Provides safety awareness while working on-site with Johnson Controls subcontractors.
• Trains the customer in control systems operations.
• Delivers manuals and documentation to the customer for training needs.
• Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems.
• Coaches, supports, and trains the technical workforce on non-complex, non-critical equipment.
• Compiles job documentation, such as certificate of completion, customer training form, training certificates, and punch lists.
• Conducts extensive self-study to improve and maintain technical proficiency.
• Completes certifications as required by the company.
• Installs, commissions, and services building controls and facilities management systems and energy management systems.
• Assists in the design and configuration of building control systems.
• Creates flow diagrams, sequence of operations, bill of materials, network layouts, and electrical schematics.
• Assists in developing and testing software programs necessary to operate the system.
• Compiles and/or completes project as-built and close-out documentation.
• Assists in the coordination and creation of necessary drawings and equipment schedules for submittals and installation.
• Selects, orders, and tracks the delivery of materials for assigned projects.
• Coordinates factory-mounting processes to meet factory and project schedule.
• Assists in the loading and commissioning of all system and network-level controllers.
• Assists in validation of complete system functionality and troubleshoots problems with subcontractors and other trades.
• May provide field change information to the project team for the creation of as-built drawings and software.
• Keeps management and JCI contractor or customer informed of job progress and issues.
• Assists in performing site-specific training for owner/operator on the total building control system.
• Participates in release meetings with the project field team.
• Provides recommendations and solutions to ensure facility is running efficiently, including upselling opportunities.
• Provides quotes to support recommendations and solutions.

Requirements

• Be a dedicated member of a North America Branch team willing to learn and be responsible for system troubleshooting, repair, and aftermarket services.
• Minimum of Four (4) years Commercial Controls troubleshooting experience in the HVAC industry, including buildings, chiller plants, and systems.
• Vocational School program graduate or an associate's degree in a technical field, or two years’ experience in servicing electronic and/or mechanical systems.
• Demonstrated ability to install and/or service electronic control systems and HVAC equipment.
• Effective communication skills to represent Johnson Controls on customer sites.
• Ability to explain technical information to technical and non-technical people.
• Demonstrate effective writing skills.
• Understanding of programs and software applications.
• Knowledge of control theory, automatic temperature controls, building automation systems, and other building subsystems.

Skills

• Troubleshooting
• Repair
• Installation
• Commissioning
• Servicing systems
• Customer interface
• Building automation
• Control systems
• HVAC
• Electronic controls
• Digital controls
• Systems software
• Data gathering
• Site assessments
• Field proposals
• Technical recommendations
• Project management
• Communication skills
• Writing skills
• Programs and software applications
• Control theory
• Automatic temperature controls
• Building automation systems
• Energy management systems
• Flow diagrams
• Sequence of operations
• Bill of materials
• Network layouts
• Electrical schematics
• Software development
• Project documentation
• Submittal coordination
• Material selection and ordering
• Factory mounting coordination
• Controller loading and commissioning
• System validation
• Problem troubleshooting
• Customer training
• Upselling

Location

• North America

Work Type

• Full-time
• Onsite

Experience Level

• Minimum of Four (4) years Commercial Controls troubleshooting experience in the HVAC industry

Education Level

• Vocational School program graduate or an associate's degree in a technical field

Salary/Compensations

• $28-38 per hour

Benefits

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including Pension, medical, dental, and vision care – Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

About the Company

• Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
• Helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
• For more than 140 years, Johnson Controls has delivered performance where it really matters.
• Backed by advanced technology, lifecycle services, and an industry-leading field organization, they elevate customer performance, turn goals into real-world results, and help move society forward.
• Johnson Controls' Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates, and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”).
• Johnson Controls: Enhancing the Intelligence of Buildings.
• Their buildings have a purpose: places for people to live or work, facilities for learning or healing, venues for entertainment and shopping, sites for the specialized storage of tangible goods or mission-critical data.
• Johnson Controls helps drive the outcomes that matter most by making buildings smarter through a full range of systems and digital solutions.
• A smarter building is safer, more comfortable, more efficient, and ultimately, more sustainable.
• Smarter buildings let you focus more intensely on your unique mission.
• Better for your people. Better for your bottom line. Better for the planet.
• At Johnson Controls, they've been making buildings smarter since 1885, and their capabilities, depth of innovation experience, and global reach have been growing ever since.
• Today, they offer the world’s largest portfolio of building products, technologies, software, and services; they put that portfolio to work to transform the environments where people live, work, learn, and play.

Equal Opportunity

• When requested, accommodation will be provided throughout all stages of the recruitment and selection process.
• Any information you provide related to accommodation measures will be treated as confidential.
• A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.