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About the Role

Be the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!

Responsibilities

Operate front desk and guest service station features, including reservations, check-ins/outs, handling charges, and addressing issues.
Deliver impactful guest interactions via phone and in-person, following the Blue Water Way.
Support concierge by providing guest relations, directing guests, answering questions, and assisting with arrangements.
Follow daily procedures for opening and closing the guest service center, ensuring a clean environment.
Follow proper cash handling procedures, including collecting monies, charging, logging, distributing receipts, and dropping cash.
Ensure the property is clean, orderly, well-manicured, and guest-ready.
Perform other duties as assigned.
Provide regular and reliable attendance.

Requirements

High school diploma or GED equivalent
1-3 years in front desk, reservations, or customer service-oriented role
Enthusiastic, upbeat, and energetic demeanor
Strong attention to detail
Ability to work diverse schedules, including weekends, holidays, and evenings
Ability to work well under pressure and in high-stress situations
Proficiency in using computers and technologies (phones, copiers, fax machines, credit card/cash machines)
Excellent communication skills
All-Hands-On-Deck mindset
Ability to talk and hear, use a telephone, and operate a computer and various systems
Ability to stand for long periods, walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and climb or balance
Ability to frequently lift and/or move up to 30 pounds
Specific vision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus

Skills

Enthusiastic
Upbeat
Energetic
Strong attention to detail
Excellent communication skills
All-Hands-On-Deck mindset

Work Type

Full-time
Seasonal

Experience Level

1-3 years in front desk, reservations, or customer service.

Education Level

High school diploma or GED equivalent

Benefits

Health benefits (Full-time roles)
401K (Full-time roles)
Property discounts (Full-time roles)
Sick time (Seasonal roles)
Holiday pay (Seasonal roles)

About the Company

Blue Water is a fast-growing hospitality crew, bringing joy through RV resorts, campgrounds, hotels, and attractions since 2002.
We create unforgettable guest experiences, from cozy campsites to splashy water parks to luxe suites.
Blue Water is raising the standard of excellence and innovation in real estate development and hospitality.

Equal Opportunity

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit.
We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.